Courtney Freudenberg

Experience

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  CBCInnovis

  May 2011 - May 2013

  Mortgage Processor

  Completed temporary updates on credit reports for borrowers through conference calls and emailing/faxing paperwork with banking and debt collecting agencies. Provided superior customer service and essential administrative assistant duties.

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  Transport Investments

  May 2013 - Feb 2016

  Billing Associate

  Created tailored customer invoices for delivered merchandise. Safeguarded a structured environment by ensuring shipping paperwork was appropriately organized. Completed ad hoc administrative assistant projects for other departments.

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  EDMC

  Feb 2016 - Aug 2016

  Admissions Representative

  Utilized communication skills via telephone to recruit students for an online university. Assisted with the enrollment process and class transition after acceptance.

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  Mortgage Connect, LP

  Oct 2016 - May 2018

  Closing Coordinator

  Interfaced with borrowers and lenders to produce figures and closing documents during refinancing of homes and investment properties. Coordinated notaries for closings as well as performing a quality check on the signed paperwork before sending on to courthouses for recording. Sent payoff wires for accounts after closing.

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  PNC

  May 2018 - Aug 2024

  Business Analyst, Officer

  Business Analyst, Officer for the Home Lending Help DeskJune 2020 - August 2024Conduct research related to system incident requests from Mortgage and Home Equity loan officers to locate and diagnose issues encountered while working on borrower loan applications. Collaborate with fellow teammates as well as the MLOs and Tier 3 of the Help Desk to bring requests to resolution and avoid risk to the borrower’s loan or to the Bank. Execute request processing in line with established standards for quality and quantity. Compile, analyze, and prioritize data to create reports to be worked daily for disclosure deadlines for loans. Create and edit job aids and procedures as new tasks appear or need adjusted during development. Perform quality control reviews on completed requests and reports for audit and to provide feedback to teammates who had completed those tasks for their development.Loan Analyst, Monetary ResearchMay 2018 - June 2020Reviewed rejected payments and draws to post to correct accounts or return incorrect payments to customers. Conducted research and utilized critical thinking skills to bring items to resolution quickly for a positive customer experience and minimum loss and risk to the bank. Managed multiple deadlines and procedures simultaneously. Trained teammates on new processes and systems for a cohesive end-to-end practice; functioned as a reliable point of reference for new team members. Show less

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  Tempus Technologies, Inc

  Aug 2024 - now

  Detection & Investigation Quality Analyst Sr