David Kamailo

Experience

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  Pearson Qualification Services

  Apr 2012 - May 2014

  * Developed projects to change customer behaviour to ultimately reduce inbound calls through creating publications and re-designing PQS web interface for different qualifications* Won awards for Excellent Internal and External Customer Service* Promoted to Process Improvement Champion for Data Operations * Part of the pilot team responsible for designing the company-wide CRM Program The role of Content Production Manager was split between Project Management andEditor roles. The main challenges were to facilitate the progress of testing content in asecure and efficient manner. I was also required to manage external writers, editors andvarious stakeholders to enable each project/content to meet its deadline.

  • Data Quality Specialist

    Jul 2010 - May 2014

  • Content Production Manager

    Apr 2012 - Apr 2013
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  CIPD

  May 2014 - Jul 2016

  - Promoted to project manage a variety of strategic and operational projects within CIPD Qualifications- Managed a 6 month strategic project to deliver CIPD Qualifications to South-East Asian and Middle Eastern markets for the first time (PRINCE2 Methodology) - No budget.* Created the business plan, managed project resources, mitigated risks, reported and conducted post project reviews * Developed business relationships with PWC and British Council to exclusively deliver CIPD products in the Middle East and Asia* Led pricing, costing and operationalisation of product delivery* Led project to develop a self-serving platform for colleges to interact with centres effectively Show less

  • Business Planning Manager (Secondment)

    Apr 2016 - Jul 2016

  • Project Manager

    Sept 2015 - Jul 2016

  • Operations Manager

    Dec 2014 - Sept 2015

  • Quality Assurance Officer

    May 2014 - Dec 2014
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  ABE Qualifications

  Jul 2016 - Nov 2017

  Head Of Service Delivery

  - Enhanced the ABE’s ability to deliver their products and services. - Redefined ABE’s ways of working to enable the capability to deliver against set strategic priorities in a lean and effective manner. * Led customer operations team of 6 staff* Developed and managed business transformation and change management projects* Managed 12 month project, developing and launching 12 new RQF qualifications and customer support services to a global market. Budget £800,000 (PRINCE2 Methodology)* Competitively priced new products* Drove company wide efficiency projects, developing new processes and workflows Show less

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  Key Media

  Nov 2017 - Mar 2018

  Chief Data Manager (International) (FTC)

  Led the research, acquisition and quality of Key Media's customer data. I reported on consumer engagement and segment reporting for better, targeted marketing campaigns.* Led a team of 8 database researchers based in Manila and Bangalore* Project managed company wide HubSpot database implementation within 3 months. Budget $15,000 (Agile Methodology)* Implemented a data governance framework across all sites* Managed project stakeholders in Toronto, Boston, London, Bangalore, Manilla and Sydney. Show less

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  ACCA

  May 2018 - May 2019

  Planning Manager - (Acting Regional Head of Market Planning) Europe and The Americas (FTC)

  The ACCA is the global professional accounting body offering the Chartered Certified Accountant qualification. We currently have 208,000 members and 503,000 students in 179 countries. My role is to provide insight into ACCA's market performance within Europe and Americas and work with Regional Market Heads to implement strategies to improve or sustain them.Other duties include:- Strategic Analysis and Business Planning- KPI and Budgetary Forecasting / Re-forecasting- Operational & Strategic planning for regional activities- Reporting, Analysis and Provision of Insight- Business Continuity Manager- Market Risk Manager Show less

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  Smart DCC

  Jun 2019 - May 2022

  Strategy Business Planning Manager

  The Data and Communications Company (DCC) is responsible for establishing and managing the infrastructure that supports the roll out of millions of smart electricity and gas meters to homes and non-domestic properties across the UK. This work forms part of the Government’s wider Smart Metering Implementation Programme. My role at DCC is to lead the development, implementation and continuous improvement of the business planning approach - business activities align to the overall business strategyAchievements to date:- Developed and led DCC's Strategic Business Planning process- Led Business Planning and Budgeting transformation projects across the business to ensure alignment between Goals, Resources and Budgets- Introduced an Outcome-Based Planning model and quarterly tracking to enable strategic progress reporting and strategic course correction - Developed company-wide dashboards to track performance against goals- Supported the development and implementation of business plans for 10 functions- Developed a quarterly rolling forecasting process for spend and workforce planning - Worked closely with the CEO, CFO and the Executive Team to formulate desired business planning outcomes for the organisation Show less

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  PlayStation

  May 2022 - May 2024

  Strategy Planning Manager

  PlayStation is a global leader in the gaming industry, with a portfolio of best-in-class products and services that entertain and inspire billions of people around the world.I Collaborate with colleagues across the globe to develop and execute strategic initiatives for the D2C business, including:- Building the D2C 5-year plan with senior leadership and setting underpinning KPIs- Setting KPI targets for senior management and their departments- Developing dashboards to improve performance tracking and foster a culture of transparency- Defining and setting OKRs for PS store transformation initiatives Show less

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  Manyumba.net

  Jun 2024 - now

  Founder and CEO