Dwight Thomas

Experience

• 

  Cox Communications

  Feb 2007 - now

  At Cox, I connect people to the things they love. As an Outside Sales Representative, I will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. In this role, I sell Video, Voice, and Data services to residential customers within assigned territory comprised of multiple dwelling units. Primary Responsibilities and Essential Functions•Builds and maintains positive relationships with MDU property management and leasing staff and regularly follows up to ensure Cox products and services are favorably presented to prospective tenants. •Partners directly with MDU property manager/leasing staff in designated territories to drive maximum product penetration and revenue growth. Serves as a sales presence at community or company events, interacting with current and potential customer.•Generates and retains PSUs through the acquisition of and retention of customers by using Cox trained skill sets, programming and technical expertise, and makes the appropriate recommendations for services using consultative sales skills. Implements effective closing techniques to ensure sales goals are achieved.•Serves as primary contact for MDU communities, maintaining sales literature supplies and/or any basic supplies.•Strategically partners with New Business Development Account Executives and Account Managers to increase MDU penetration numbers and customer satisfaction.•Through various networking tactics, identifies and contacts customers moving into MDU and makes sales presentations. •Builds customer loyalty by effectively resolving any/all customer issues and differentiating Cox products from those of our competitors and communicating those differences effectively.•Performs end to end order entry through provided technology. •Completes special projects and/or status reports as requested.•Updates and reports on all sales activities in assigned territories, nodes or geographical areas. Show less LOSSPR: Maintained the security of the cable system by designing and implementing an effective and efficient audit program., asset and loss prevention programs; investigate internal and external security problems; implement internal and field security programs with other departments; develop and implement anti-theft of cable/telcom service campaigns designed to reduce service theft and recover lost revenues.•Conducts theft of service and signal piracy investigations and prepares case reports for conversion and/or prosecution purposes.•Conducts investigations regarding primarily, but not limited to, theft of telecommunication services; piracy, the possession, use or sale illegal equipment and fraud.•Performs disconnects to terminate service, and/or to confiscate evidence (converters, splitters, cable, etc.) used in prosecuting theft of service violators.•Ensures the integrity of the system and the quality of workmanship by employees and contractors by performing field audits and conducting physical job inspections.•Generates incremental net gain and reduces cable theft by verifying cable drop status through visual inspection and the disconnection of unauthorized drops.•Minimizes future unauthorized active accounts by recognizing and reporting UA trends found in the field.•Ensures accuracy of account status by utilizing ICOMS inquiry to update street sheets.•Provide 1st level Trouble Desk/Help Desk support to system management regarding CCTV, alarm and security communication subsystems equipment, use and operation in all Cox facilities. Escalate to outside vendor as appropriate.•Assist with Security investigation providing information from the security database on alarm detail, photos, archived images, etc. Show less

  • Field Sales Manager

    Apr 2022 - now

  • Direct Sales Supervisor

    Oct 2017 - now

  • Direct Sales

    Dec 2011 - Oct 2017

  • Field Auditor

    Oct 2009 - Dec 2011

  • UHT

    Feb 2007 - Oct 2009