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Beth Swenor

Beth Swenor

IT Help Desk Associate

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  • Timeline

  • About me

    Quality and Patient Safety Consultant at St. Joseph's Healthcare Hamilton

  • Education

    • Brock University

      2019 - 2021
      Master's degree Dual Degree: MBA/MPH

    • Brock University

      2015 - 2019
      Bachelor of Public Health (Honours) Public Health

  • Experience

    • Brock University

      Sept 2016 - Apr 2019
      IT Help Desk Associate

      •Responded to requests for technical assistance in person, telephone or electronically for optimal customer satisfaction•Handled technical troubleshooting, including system crashes, slow-downs and data recoveries with the responsibility of resolution and closure of trouble tickets

    • Canadian Cancer Society

      May 2017 - Aug 2017
      Special Events Assistant

      •Develop health promotion and disease prevention activities by creating enticing and interesting activities to improve community capacity and understanding•Digitized, updated, and analyzed a variety of data for documentation by using the software Convio ensure accurate data input from past events•Helped plan large scale events such as Relay for Life in Hamilton by coordinating and implementing plans for event set up resulting in all deadlines being met

    • Niagara Region

      May 2019 - Aug 2019
      Tobacco Health Promoter Summer Student

      •Created a campaign to raise awareness of the dangers of social smoking to decrease prevalence in and around in the Niagara Region•Maximized client participation in STOP workshops by building capacity and facilitating workshops resulting in an increase in smoking cessation•Utilized my research capabilities to conduct a study on the effectiveness of Nicotine Replacement Therapy on participants who would like to quit smoking provided by Heart Niagara

    • BioScript Solutions

      Jun 2020 - Sept 2020
      Patient Support Program Summer Intern

      •Collected and organized information on KPI outliers in order to improve data reporting and collection methods resulting in increased data integrity within the company•Created training materials on KPIs to help employees better understand KPI reporting practices ensuring a higher understanding of expectations

    • St. Joseph's Healthcare Hamilton

      Sept 2020 - now

      • Quality and Patient Safety Consultant

        Oct 2023 - now

      • Quality and Risk Consultant - Nunavut

        Jul 2022 - Nov 2023

      • Risk Specialist

        Jun 2021 - Jul 2022

      • Quality & Performance Associate

        Sept 2020 - Jun 2021

  • Licenses & Certifications

    • Tri-Council Certificate: Ethical Conduct for Research Involving Humans

      The InterAgency Advisory Panel on Research Ethics

    • Fundamentals of Tobacco Intervention Training

      CAMH

    • Mental Health First Aid

      Canadian Mental Health Association
      Apr 2019

    • Minimal Contact Intervention Training

      Niagara Region

  • Honors & Awards

    • Awarded to Beth Swenor
      Dean of Graduate Studies Entrance Scholarship Brock University
    • Awarded to Beth Swenor
      Dean of Graduate Studies/Dean of Business MBA Entrance Scholarship Brock University
    • Awarded to Beth Swenor
      Deans Honour List Brock University Awarded a spot on the Deans' Honours List if they have completed five credits with an average of 80 percent on those credits. I was recognized at the 10,15 and 20 credit level.

  • Volunteer Experience

    • Health Promoter

      Issued by Activate Well-being on Sept 2018
      Activate Well-beingAssociated with Beth Swenor

    • Brock Healthy Youth Project (BHYP) Volunteer

      Issued by Brock University on Jan 2017
      Brock UniversityAssociated with Beth Swenor