Amit Randhir

Experience

• 

  Travel Corporation of India

  May 2003 - Apr 2004

  Operations Executive

  ➸ Administered Reservation and ticketing for international business➸ Collaborated with varied destination management companies, and land operators to get the best deals on hotel prices, airlines fares, and transport/ sightseeing packages➸ Ensured smooth functions by assisting the backend teams with visa completions, domestic air tickets, travel insurance, and forex➸ Provided business presentations to various corporate houses focusing on attaining the group business

• 

  Zero Octa Selective Sourcing Pvt .Limited

  Apr 2004 - Oct 2006

  Senior Auditor

  Highlights:➸ Bestowed with appreciation certificates and promoted to “Quality Checker” within a yearKRAs:➸ Oversaw the sales and refund audits aiming at the quality assurance➸ Resolved disputes including the dealing with Agency Debit Memo raised by Zero Octa and its final settlement with the travel agents

• 

  Singapore Airlines

  Oct 2006 - now

  Highlights:➸ Bagged appreciations from different corporates i.e. Ambuja cement, Asian Paints, ICICI prudential, Ultratech cement, HDFC life, and Reliance for smoothly handling their dealer incentive actions➸ Received recognition by the regional office (SIN) for the formation of CGD (Centralized Group Desk) that handled PAN IN group queriesKRAs:➸ Managing the implementation of best practices in a relevant business function ensuring the fulfillment of business requirements while delivering quality service to clients in line with the service level agreements following Singapore Airlines’ vision, mission, and strategies➸ Defining the overall mission and revenue objectives as well as developing a time-bound roadmap to strategically identify and optimize revenue opportunities➸ Contributing to the business by spearheading business development, operation management, collaborating with key travel partners on a national level, handling forecasting and performance management, business strategy planning & execution, product presentation, new market development, channel segmentation, sales mix, and pricing strategy to augment business➸ Maintaining the client relationships and exceeding service standard goals among travel agents➸ Analyzing the competitor’s activities by using in-house tools and updating the senior management on market developments ➸ Providing product presentations and facilitating the training for trade partners, and operation teams➸ Functioning as Station coordinator for Frequent Flyer Programme – Hi-Flyer for small and medium-sized enterprises➸ Acting as a single point of contact for liaising with tourism boards, cruise preferred sales agents (PSA), wedding planners, travel agent association of India for joint promotions, destination awareness, roadshows, etc.➸ Steering Group Sales Team along with SSU (Sales and Servicing Unit) of Western India region which includes Mumbai/Pune/Goa Show less

  • Senior Key Account Manager (Agency Sales)

    Oct 2006 - now

  • Accounts Assistant

    Oct 2006 - Mar 2010