Experience

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  John lewis & partners

  Nov 2016 - Nov 2021

  Customer service advisor

  Promotes and sells John Lewis products and services with enthusiasm and confidence both as an individual and as a team. Takes responsibility in helping to organise successful clearance periods and stock-takes during busy and pressurised circumstances. Confidently assesses the needs of a diverse range of customers and those of the business through delegation and negotiation with colleagues irrespective of their level. Assumes leadership resolving customers’ queries utilising a variety of IT services such as Salesforce whilst maintaining a personable demeanour and innovative approach to problem solving through both verbal and written modes of communication. Utilises knowledge to enable colleagues to feel comfortable and competent in providing best solution for customers. Show less

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  Northern care alliance nhs foundation trust

  Dec 2021 - Sept 2023

  Leadership and management administrator

  Works collaboratively to promote staff development through organising celebration events and networking across the Trust. Empowers staff by providing them with the tools and techniques required to progress within their role on a 1-1 basis. Takes ownership of the administration surrounding the Level 3 Leadership apprenticeship and utilises attention to detail to ensure the application process is robust, thorough and effective. Takes initiative when determining whether the programme a learner is applying for is suitable for them and helps to direct them to an alternative programme that fits their needs if necessary. Takes charge of the recruitment process for each Apprenticeship cohort and is responsible for coordinating each taught module for both virtual and face to face sessions. Tracks attendance and progress to ensure learners are engaged and to identify any problems they may be experiencing to offer support where required. Exercises creativity and imagination through involvement in the design process of advertisements for apprenticeships such as posters, brochures and aspects of lesson planning.Organises correspondence using various modes of communication and produces accurate attendance records. Collaborates confidently with external companies and platforms for possible investments to guarantee our learners feel engaged, supported and confident. Show less

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  Eccles sixth form college

  Oct 2023 - Mar 2025

  Work experience and employability coordinator

  Responsible for the co-ordination of all work-based activities, including liaising with and being a key player in the relationship between the college and employer partners. Offers students personalised advice and guidance on careers, placements and work experience and efficiently addresses any problems or concerns that may arise. Takes on a pastoral role through holding 1-1s with students and taking the time to understand any difficulties they may be facing that impact their placement such as learning disabilities or mental health issues so that they feel reassured and confident that the college and placement provider will be able to accommodate their needs where required. Carefully coordinates placement rotations and meets with students and relevant curriculum leads to ensure the placements meet student needs as well as the criteria required for the course.Proactively promotes the college through creating new employer partnerships for industry placements for T Levels, work related activities and study programme work experience placements. Liaises with students, teachers and employers to secure work placements and ensures that up to date records of all placements are maintained. Visits the placements to ensure they meet Health & Safety, ESFA and where applicable, awarding body requirements. Assumes leadership through coordinating the three reviews per placement to ensure our students are engaged and have a fulfilling placement whilst building a positive and long lasting partnership with the employer to secure future student placements. Show less

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  The university of salford

  Apr 2025 - now

  End point assessment coordinator

  As the End-Point Assessment Coordinator for the Police Constable Degree Apprenticeship programme, I manage the full end-to-end process of assessments, ensuring compliance with ESFA regulations and high service standards. My role includes managing high volumes of assessment schedules, overseeing assessor caseloads and coordinating with both internal and external stakeholders. I lead weekly planning calls, support assessor training and ensure adherence to SLAs and university policies.Key responsibilities include:Forecasting and managing assessment pipelines, liaising with internal teams to ensure timely and successful outcomes.Providing guidance to students, assessors and internal teams on assessment planning and scheduling.Ensuring compliance with ESFA rules and regulations especially regarding student eligibility and gateway processes.Facilitating communication and relationships with assessors, employers, and subcontractors, ensuring smooth assessment scheduling and result issuance.Leading and supporting training and standardisation activities for assessors and stakeholders.Managing large datasets and producing accurate reports to track assessment outcomes and performance.Contributing to process improvement initiatives, ensuring a streamlined and efficient assessment process.In addition, I ensure that all activities align with the University of Salford's values, promoting inclusivity, equality and sustainability while maintaining exceptional customer service and operational excellence. Show less