Stanley Paul

Experience

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  Service Info Soft

  Oct 2002 - now

  Owner
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  TELUS

  Apr 2012 - now

  Partnering with cross-functional teams, including developers, testers, and business stakeholders, to optimize TELUS' Business Intelligence platform and deliver robust data solutions supporting over 14,000 users. I drive operational excellence by ensuring the smooth functioning of IT systems, troubleshooting complex issues, and contributing to the evolution of in-house and vendor products.• Strategic planning, problem-solving, and technical expertise to resolve unfamiliar issues• Collaborate with stakeholders to align solutions with business goals and customer needs• Create and maintain high-quality documentation for technical and support procedures• Lead and support system enhancements, deployments, and upgrades• Analyze operational data to provide actionable insights and enhance user satisfaction• Test and validate IT systems to ensure seamless integration and functionality• Monitor and report on the performance of in-house products and end-user sentiment• Influence business strategies with clear communication and executive-level presentationsI am passionate about leveraging data and technology to empower decision-making, improve operational efficiency, and create meaningful impacts for the business and its customers. Show less Collaborated with operational teams, Marketing, Corporate Communications, and Marketing Communications to craft exceptional customer experiences across social media platforms, blogs, and forums. My role focused on delivering strategic, engaging, and effective communications that aligned with organizational goals and customer needs.• Led strategic planning, project management, and problem-solving initiatives to enhance communication strategies• Researched, wrote, edited, and proofread content for various platforms, maintaining brand consistency and quality• Guided and collaborated with cross-functional teams to execute successful projects and initiatives• Managed public relations, brand reputation, and crisis communications effectively in dynamic environments• Created engaging content using TELUS’ distinct social media voice to enhance customer experiences and support contact avoidance goals• Engaged in active social listening to address TELUS-directed inquiries and monitor industry-related matters• Developed and executed comprehensive communication plans based on insights and opportunities from social media• Demonstrated leadership through social interactions and innovative content creationThis role honed my skills in strategic communication, stakeholder collaboration, and content development, contributing to impactful customer engagement and organizational success. Show less Led the User Acceptance Testing (UAT) process for projects, including the rollout of Interactive Voice Response (IVR) systems into production. As the UAT Team Lead, I ensured that deliverables met business and user requirements through rigorous testing and collaboration with stakeholders.• Managed and mentored the UAT Testing Team, fostering a collaborative and high-performing environment• Developed a deep understanding of end-to-end business processes and project requirements in partnership with key stakeholders• Created, maintained, and executed comprehensive UAT strategies and plans aligned with project scope and timelines• Coordinated cross-functional teams to ensure seamless execution of the overall test plan• Conducted detailed test case reviews to ensure alignment with user requirements and executed test cases, including defect re-testing• Monitored and reported on UAT progress, addressing escalations and issues proactively• Facilitated defect review meetings, prioritized defect resolutions, and documented workarounds in collaboration with stakeholders• Logged and tracked test outcomes, ensuring all defects were analyzed, resolved, and validated in a timely manner• Participated in Post Implementation Reviews to evaluate project outcomes and provide feedback for continuous improvementThis role honed my leadership, problem-solving, and process improvement skills, enabling successful project delivery and effective collaboration with both business and technology teams. Show less Played a key role in ensuring the accuracy, functionality, and usability of TELUS' Interactive Voice Response (IVR) systems through rigorous User Acceptance Testing (UAT). Focused on delivering systems that met technical, application, and customer requirements.• Conducted a variety of black-box validation tests, including functional, regression, performance, and integration testing• Developed, maintained, and executed comprehensive test plans, test cases, and test scripts aligned with project requirements• Translated functional and technical requirements into detailed, actionable test scenarios• Prioritized testing efforts based on value to end users to maximize impact and efficiency• Performed detailed analysis to ensure adherence to standards and fulfillment of end-user requirements• Identified and reported usability issues and functional deficiencies for resolution• Contributed to the implementation of QA standards and process improvements, enhancing overall testing efficiency and qualityThis role strengthened my analytical and testing skills, while providing a solid foundation in quality assurance and the user-centered design of technical systems. Show less

  • Senior Business Analyst

    Jun 2022 - now

  • Communications Specialist

    Jan 2015 - Jun 2022

  • User Acceptance Testing - Team Lead

    Sept 2014 - Jan 2015

  • Data & Network Specialist

    Jun 2007 - Jan 2015

  • User Acceptance Testing - Tester

    Sept 2012 - Jun 2014

  • Social Media Support

    Apr 2012 - Sept 2012
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  TELUS Santé | TELUS Health

  Oct 2021 - May 2022

  Marketing Research Specialist

  • Secondment in Consumer Health as part of the TELUS Health MyCare IHP Recruitment team.