Victor Nadar

Experience

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  Wipro BPO

  Mar 2006 - Feb 2007

  Technical Support Associate

  Responsible for providing on-call (Level 2 & 3) technical support for DELL customers. Managed a team of 7 technical associates in delivering quick resolution and reduce errors during the dispatch process thus minimizing escalations.

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  Mphasis

  Feb 2007 - Sept 2012

  Quality Assurance Analyst

  Collaborated with cross-functional MphasiS Employees, plus Vendors and key client contacts to identify client’s strategic direction and deploy robust, scalable business processes for Incident Management, Problem Management and Change Management initiatives. Responsible for driving continuous improvement by developing and deploying Quality measures for the business account across different sites.• Highlight Failure Modes in the process using C&E, Pareto & Fish-bone Analysis• Designed instruction/checklist for Operations Team with regards to Process Knowledge, Quality Assurance & AdministrationManaged and mentored talented team of Quality Analysts dispersed across the country orchestrating the standardization and documentation, internal procedures and reporting system• Driving continuous improvement initiatives through implementation of Quality Management System across all functions. Show less

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  Accenture

  Sept 2012 - Apr 2017

  Program/ Project Manager

  Started up and lead decision making processes, conceptualized business model and managed diversified programs/ projects across multiple domains - Infrastructure, Digital Marketing, Health & Public Services, Consumer Goods & Services (FMCG), Banking & Finance, Digital Transformation. Managed multiple projects ranging from $35K-$500K in budget for domestic as well as international clients.Crowning Achievements/ Value add: • Delivered Web Automation techniques to the client resulting in potential cost-savings (approx $250000 Y-o-Y per brand per region)• Drafted end-to-end training solutions (Accenture Internal) to help cut down costs by 10% ($2505 per quarter) and increase efficiency (Freeing 20% capacity – 0.2 FTE)• Standard Operating Procedures: Owner of multiple SOP documents. Assisting internal teams formulate SOPs to create and follow standardization practices• Designed high-level workflows/ process flow using Microsoft Visio• Well appreciated by the hon’ble Chief Minister Shri. Devendra Fadnavis on social media (Twitter) for HTESevaarth Implementation outcome Show less

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  KPMG India

  May 2017 - Oct 2019

  • Manager

    Apr 2019 - Oct 2019

  • Assistant Manager

    May 2017 - Mar 2019
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  Infogain

  Oct 2019 - Sept 2022

  • Senior Project Manager (Program Manager)

    Apr 2022 - Sept 2022

  • Project Manager

    Oct 2019 - Mar 2022
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  Birla Carbon

  Sept 2022 - now

  Head - Digital & IT (PPMO, Enterprise Architecture and Analytics)