Donya Taghipour

Experience

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  Chidaneh

  Aug 2018 - Feb 2023

  - Led and trained a team to enhance customer service performance, achieving higher satisfaction rates.- Developed sales-driven strategies, leading to increased revenue and improved client engagement.- Conducted face-to-face meetings with customers to assess needs and provide tailored solutions.- Managed quarterly performance reporting, offering insights for strategic decision-making.- Fostered partnerships with advertising agencies for collaborative marketing initiatives. - Acted as a liaison between customers and internal teams, ensuring seamless service delivery.- Developed and maintained customer service workflows, improving operational efficiency.- Led weekly meetings to boost clients’ online visibility and optimize digital marketing efforts.- Provided personalized advertising recommendations, tailored to clients' business goals.

  • Customer Service Support Manager

    May 2020 - Feb 2023

  • Customer Service Support Specialist

    Aug 2018 - May 2020
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  Accio business

  Apr 2023 - now

  Product Service & Account Coordinator

  - Serve as the primary point of contact for clients, ensuring timely and effective communication.- Coordinate cross-functional teams to optimize account management and service delivery.- Develop and execute client retention strategies, enhancing overall customer satisfaction.- Prepare comprehensive reports and presentations for internal and client-facing meetings.- Assist in marketing campaigns and business development initiatives to expand client engagement.