Azman Bin Abu Bakar

Azman Bin Abu Bakar

Lead Monitoring Centre Associate

Followers of Azman Bin Abu Bakar33 followers
location of Azman Bin Abu BakarSingapore

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  • Timeline

  • About me

    Monitoring Centre Supervisor at SECOM Smart (S) Pte Ltd

  • Education

    • Jurong Institute

      1998 - 1999
      High School Business/Commerce, General
    • Ngee Ann Polytechnic

      2016 - 2019
      Diploma in Business Studies Administration and Management
  • Experience

    • Tyco, Fire & Security Services Pte Ltd

      Feb 2005 - now
      Lead Monitoring Centre Associate

      - Oversees call centre operation by leading a team of Customer Service Officers, conducts weekly call audit and ensures good planning of staff work roster- Improves customer service quality results by studying, evaluating; and re-designing processes; monitoring and analyzing results; implementing changes- Oversees the achievement and maintenance of agreed customer service levels and standards taking into account customer differentiation- Effectively manages complaint escalation process to minimise handing over to higher management and follow up with close monitoring- Involves in staff recruitment and appraisals; training and development of new staff to deliver a high standard of customer service, minimise customer complaints and maintains overall service level Show less

    • Johnson Controls

      Oct 2018 - now
      Monitoring Centre Supervisor
  • Licenses & Certifications

    • Certificate in Communication, Relationship & Management (OPS)

      Kaplan Professional
      Jan 2010
    • WSQ Certificate in Facilitate Effective Work Teams

      Singapore Workforce Development Agency
      Jan 2012
    • WSQ Certificate in Security Operations

      Singapore Workforce Development Agency
      Jan 2015
    • WSQ Certificate in Deliver Service Excellence

      Singapore Workforce Development Agency
      Jan 2010
    • WSQ Certificate in Communications and Relationship Management (Operations)

      Singapore Workforce Development Agency
      Jan 2010
    • WSQ Certificate in Workplace Safety and Health (Operations)

      Singapore Workforce Development Agency
      Jan 2010
    • Certificate in CMS – Train the Trainer

      ADT
      Jan 2009
  • Honors & Awards

    • Awarded to Azman Bin Abu Bakar
      Long Service Award 2010 Tyco, Fire & Security Services Pte Ltd Feb 2010
    • Awarded to Azman Bin Abu Bakar
      Best Trainee Award 2002 Singapore Civil Defence Force 2002