Tim Mann GPHR, SHRM-SCP

Experience

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  Household International

  Sept 1992 - Feb 2003

  Served as a business partner and resource to the management team for the business units represented in Virginia. Responsibilities included conflict intervention and resolution, community relations, consistent administration of HR policies, and compliance with state/federal laws and regulations. Selected from the operations management team to partner with L&D and co-facilitate Leadership Development courses. Also acted as a consultant working with the directors to complete turnover analysis/recommendations, enhance bench strength development, improve communication, and strengthen the business partnership.

  • Employee Relations Manager

    Oct 2002 - Feb 2003

  • HR Rotation

    Jun 2002 - Sept 2002

  • Department Manager - Customer Care

    Mar 2001 - May 2002

  • Department Manager - Customer Relations

    Sept 1999 - Feb 2001

  • Collections Manager

    Oct 1997 - Aug 1999

  • Specialty Services Manager - Collections

    Jan 1996 - Sept 1997

  • Customer Care Manager

    Jul 1993 - Dec 1995

  • Customer Care Associate

    Sept 1992 - Jun 1993
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  HSBC

  Mar 2003 - Jan 2014

  Served as the North American lead providing ongoing support for our offshore business partners in the GSC's (Global Servicing Centers) in India and the Philippines. This also entailed metrics management, compliance, governance, and adherence to PLA (Performance Level Agreements). Other responsibilities included budget management, TOM (Target Operating Model) implementation, and tracking Payroll audit remediation. Trained in London as a PCI practitioner (People Centered Implementation) and served as the primary Change Agent for North America. Responsible for all change management initiatives associated with the successful implementation of the new global HR portal and contact center in Manila ("HRDirect"). Led a group of 30+ Change Champions to consolidate operations in 17 countries. Show less Served as a strategic business partner providing HR support for over 1,000 employees at the mortgage servicing center. Responsibilities included budget management, building openings/closings, business continuity, community relations, compensation, employee development, employee relations, philanthropic outreach, re-branding, recruiting, reductions in force, succession planning, and talent management. Served as the primary contact for the EEOC along with internal and external auditors/attorneys.* Championed community involvement – in 2007 HSBC was selected as the Philanthropic Corporation of the Year in Tampa Bay * Developed local philanthropic strategy and review process while also spearheading a volunteer fair for employees* Served as the communications lead for the Brandon LIRT (Local Incident Response Team) during several hurricanes Show less

  • VP HR Service Delivery - Senior Manager - Project Management

    Oct 2011 - Jan 2014

  • VP – HR Global Projects and Operations

    Oct 2008 - Sept 2011

  • VP Learning and Development - Global Resourcing North America

    Oct 2007 - Sept 2008

  • Sr HR Manager / VP Human Resources – Mortgage Services

    Mar 2003 - Sept 2007
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  First Priority of Tampa Bay

  Jan 2015 - Jul 2017

  Director of Community Relations

  Responsibilities included communication, planning, school/church partnership development, and volunteer training.

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  Relevant Church

  Jan 2015 - now

  Responsibilities included community outreach, small groups, communication, and assimilation.

  • Director of Outreach and Administration

    Dec 2017 - now

  • Director of Outreach and Connection

    Jan 2015 - Nov 2017