Kornelia Kmita

Experience

• 

  Dema Promotion

  Jan 2000 - Jan 2005

  Promotions and Event Manager

  • Responsible for efficiently fulfilling the promotional aspects of all marketing campaigns, ensuring their smooth operational execution and success. Proactively work to achieve and surpass data collection targets through a diverse range of direct promotional activities.

• 

  Dunnes Stores

  Nov 2005 - May 2006

  Sales Assistant

  • Oversee stock control and management activities, ensuring accurate inventory levels and efficient stock rotation to meet customer demand and maximize sales opportunities.• Take charge of processing cash and card payments, ensuring accuracy and security while providing exceptional customer service during transactions.• Maintain shelves stocked with merchandise, ensuring proper arrangement and organization for easy customer access and attractive visual presentation.• Address customer queries promptly and knowledgeably, offering advice and guidance on product selection to enhance their shopping experience and drive sales.• Report any discrepancies and problems related to stock, payments, or customer interactions to the supervisor, contributing to the resolution of issues and maintaining operational efficiency.• Demonstrate a customer-centric approach by effectively dealing with customer complaints, aiming to find satisfactory resolutions and retain customer satisfaction.• Adhere to established guidelines, particularly with respect to brand requirements, ensuring consistency and compliance in product display, pricing, and customer interactions.• Perform cash register balancing by accurately reconciling cash registers with receipts, maintaining financial accuracy and accountability.• Handle customer refunds professionally, following established procedures to ensure accuracy and customer satisfaction.• Assume responsibility for store security, remaining vigilant for shoplifters, fraudulent credit cards, and other potential risks, contributing to a safe and secure shopping environment.• Receive and store large stock deliveries, verifying accuracy and organizing stock in designated areas following proper handling and storage procedures.• Stay updated with special promotions and effectively set up displays to showcase promotional items, attracting customer attention and driving sales. Show less

• 

  Aer Rianta International

  Jun 2006 - Jul 2006

  Sales Assistant

  • Implement strategies to drive sales and deliver exceptional customer service, ensuring customer satisfaction and maximizing revenue.• Execute effective merchandising techniques to enhance the presentation and display of stock, optimizing visual appeal and product visibility.• Demonstrate proficiency in cash handling and stock management procedures, ensuring accuracy and accountability in financial transactions and inventory control.

• 

  Aer Lingus

  Jul 2006 - Dec 2007

  Customers Service Agent

  • Led the successful implementation of a self-service check-in project, streamlining and enhancing the guest check-in experience. • Supported in making announcements, coordinating boarding procedures, and effectively addressed any flight delays or overbooking situations. Maintained clear communication with passengers, managing their expectations and ensuring a positive experience throughout their journey.• Provided exceptional assistance with baggage check-in and proficiently located lost luggage, ensuring proper handling and customer satisfaction.• Effectively managed passenger assistance services, including seat assignments and the issuance of boarding passes at the gate, contributing to a smooth and hassle-free boarding experience. Show less

• 

  DHL

  Sept 2011 - Mar 2023

  • Successfully deliver tailored end-to-end logistics solutions, surpassing customer expectations and ensuring high satisfaction levels.• Proactively identify sales opportunities, resulting in long-term business relationships and increased revenue.• Skilfully address customer objections, reinstating confidence in the company's products and services. Handle email inquiries with precision for a high-quality customer experience.• Demonstrate expertise in proposing suitable service options, aligning with company procedures and delivering tailored information, enhancing customer satisfaction and fostering partnerships.• Ensure timely and compliant export of consignments, providing expert guidance on requirements and minimizing delays and penalties.• Introduce innovative projects to improve website accessibility, enhancing customer satisfaction and connections with diverse segments.• Support senior management in implementing key projects through comprehensive presentations and effective communication.• Maintain customer satisfaction measurements, analyze feedback, and implement targeted strategies to enhance loyalty.• Provide hands-on training and mentorship to new team members, accelerating their professional development and fostering a cohesive and skilled team. Show less • Collect and compile data from various sources, ensuring data integrity and inputting it into designated analysis software systems in accordance with established formats to evaluate the provided data and support decision-making processes, while ensuring the secure storage of data. • Prepare comprehensive analysis reports for presentation to management and team members and assume responsibility for addressing any inquiries, objections, or proposals related to the findings. • Generate weekly, monthly, and quarterly reports crucial for maintaining a balanced and positive financial statement. • Contribute to the development of pricing strategies by preparing reports that provide insights for informed business decisions, including the implementation of yield management activities and pricing for services. • Support changes to the company's product portfolio by implementing the necessary modifications to business applications. Show less

  • Customer Retention Advisor

    Mar 2008 - Mar 2023

  • Commercial Analyst

    Sept 2011 - Jun 2012
• 

  "Actively seeking new opportunities!!

  Apr 2023 - now

  Seeking career change opportunities