Shawn Tousant

Experience

• 

  Vector Marketing

  Jun 2012 - Aug 2012

  Sales Representative / AMIT

  • Introduced and demonstrated Cutco products to prospective consumers • Recruited new sales representatives telephonically• Handled incoming and outgoing orders and serviced new consumers• Managed and mentored smaller groups of sales representatives• Created and followed up on multiple sales leads on a day to day basis

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  Boost Mobile

  Jun 2013 - Oct 2013

  Sales Associate

  • Assisted and handled customer disputes concerning products and services from the company; Advertised and pushed products to customers• Oversaw store’s upkeep for proper presentation • Handled all opening and closing deposits, including bank drops and drawer balances • Coached and mentored colleagues on proper store procedures and successful sales techniques

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  PANDORA A/S

  Oct 2013 - Jul 2015

  Assistant Manager

  • Conducted prescreens and interviews, hired, and trained per the Pandora Way of Selling; coached and developed associates and key holders to store’s KPI targets• Responsible for back house operational tasks according to business demands• Successful in increasing store’s percentages compared to stores LY data captures• Assisted customers in his or her needs and interests by showcasing jewelry and selling accordingly• Coached and mentored associates and key holders on improving individual sales techniques• Assisted in the training of new associates and key holders; helping keep track and maintain store and individual goals for both new and seasoned employees• Managed new and replenished inventory, ensuring it was entered in the database or Returned to Vendor appropriately• Oversaw all visual changes and demands per Pandora’s standards• Assisted in generating employee schedules and employee payroll Show less

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  Anytime Fitness

  Jul 2015 - Dec 2018

  -Managed operations across two locations, ensuring alignment with business objectives to drive profitability and growth.-Analyzed operational reports to identify areas for improvement and provided insights to support future acquisitions and strategic planning.-Developed and maintained a strong online and community presence to generate new leads and increase membership sales.-Supervised and trained staff, assigning work duties and conducting regular group and one-on-one meetings to ensure team success.-Evaluated facilities, services, and staff performance to ensure they delivered desired outcomes and aligned with organizational goals.-Boosted sales by following up with leads, conducting gym tours, and converting walk-ins and appointments into memberships.-Enhanced member retention by re-engaging non-usage members, conducting personalized follow-ups, and ensuring member satisfaction.-Delivered fitness consultations and customized personal training programs, adapting daily to meet client needs and goals.-Highlighted client progress through social media success stories to inspire community engagement and attract new business.-Fostered team and member success through ongoing coaching, professional development, and up-to-date industry knowledge. Show less -Assessed clients' abilities, needs, and physical conditions to design personalized training programs tailored to their goals and any special requirements.-Created dynamic workout routines targeting specific muscle groups while accommodating participants' fitness levels and limitations.-Provided modifications and alternative exercises during sessions to ensure inclusivity and safety for all fitness levels.-Monitored client progress, making program adjustments as needed to keep them on track toward their goals.-Educated clients on nutrition, weight management, and lifestyle choices to support long-term health and wellness within scope of practice.-Promoted personal training services by conducting consultations, advising clients on suitable packages, and recording member information to drive sales.-Built strong client relationships through proactive outreach, persuading potential clients to invest in personal training services.-Collaborated with clients to identify their training needs and recommended programs aligned with their fitness aspirations. Show less

  • Regional Manager

    Apr 2017 - Dec 2018

  • General Manager

    Sept 2016 - Apr 2017

  • Certified Personal Trainer

    Dec 2015 - Aug 2016

  • Certified Personal Trainer

    Jul 2015 - Dec 2015
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  Evolt IOH

  Aug 2018 - Oct 2021

  -Oversee and lead the U.S.-based team, collaborating closely with the Australian-based headquarters.-Build and nurture relationships with commercial and enterprise clients, offering support to resolve any issues they may face.-Actively engage with communities to identify and attract new business opportunities.-Address and resolve issues related to transportation, logistics systems, imports/exports, and customer concerns.-Manage and maintain key operational metrics, reports, process documentation, customer service logs, as well as training and safety records.-Work closely with cross-functional teams to align logistics processes with business systems, including sales, order management, accounting, and shipping.-Negotiate with both suppliers and customers to enhance supply chain efficiency and promote sustainability.-Collaborate with the executive team and other stakeholders to discuss challenges, coordinate -activities, and implement solutions.-Analyze operational performance to assess the effectiveness of current strategies and identify opportunities for cost reduction, improvements, or policy adjustments.-Review and evaluate reports submitted by team members, providing feedback or approvals and suggesting necessary changes. Show less -Maintained responsibilities of the Education and Training Manager-Cultivated and maintained strong relationships with key customers representing 90–95% of company revenue, providing tailored support to address challenges and foster loyalty.-Conducted in-depth analyses of business operations, trends, and financial metrics to forecast future revenue and expenses and deliver actionable insights to stakeholders.-Led the evaluation, selection, and management of vendors and consultants to meet strategic project requirements.-Performed comprehensive risk assessments and developed proactive response strategies to mitigate potential issues.-Designed and implemented project communication plans, ensuring alignment across teams and stakeholders.-Tracked and monitored key account milestones, deliverables, and performance to exceed client expectations.-Built and managed a robust prospect pipeline to drive business growth and identify new opportunities.-Maintained detailed records of contacts, accounts, and orders using CRM tools to streamline operations and improve sales efficiency.-Delivered persuasive product and service presentations tailored to potential customers, enhancing engagement and conversion rates.-Adapted sales scripts to address the unique needs and interests of diverse audiences, ensuring relevance and impact.-Analyzed customer preferences and market trends to strategically align sales efforts with demand. Show less -Delivered comprehensive onboarding training to new clients post-sale, ensuring seamless adoption of products and services.-Utilized virtual platforms to engage and train diverse audience sizes ranging from 1 to 100+ participants effectively.-Designed and conducted classes, workshops, and demonstrations on Bio-electrical Impedance-Analysis principles, techniques, and applications across various industries.-Consulted with clients to optimize business applications of products and services, ensuring successful implementation and measurable ROI.-Tailored teaching methods and instructional materials to address the unique needs and abilities of diverse clients, enhancing learning outcomes.-Observed and evaluated client progress, providing actionable feedback and improvement strategies.-Developed and implemented progression plans for underperforming clients to support their growth and success.-Created and executed nurturing plans for existing clients through automated marketing campaigns and personalized follow-ups, leveraging CRM tools for efficiency.-Conducted in-person installations and product training for high-profile clients to ensure mastery and satisfaction.-Maintained discretion and professionalism in handling client data and scan results, adhering strictly to HIPAA compliance standards. Show less -Provided exceptional customer service by communicating with clients via phone and in person to address product inquiries, resolve account adjustments, and manage complaints effectively.-Maintained detailed records of customer interactions, including inquiries, complaints, comments, and resolutions, utilizing CRM tools to ensure data accuracy and efficiency.-Coordinated and scheduled appointments for sales representatives with prospective customers and arranged customer attendance at sales presentations.-Managed inventory by receiving, counting, and recording stock items manually or digitally, ensuring accurate data tracking and reconciliation.-Conducted inventory verification by comparing physical counts with recorded data, investigating discrepancies, and making necessary adjustments.-Organized and maintained stock by packing, unpacking, and storing items in stockrooms, warehouses, or storage facilities.-Prepared products, supplies, and equipment for customer use by adjusting, repairing, or assembling items as needed.-Monitored and tracked shipment deliveries to ensure timely and accurate distribution.-Enhanced transportation efficiency by communicating freight information with customers and suppliers, utilizing transportation management and electronic logistics systems to improve service quality and speed. Show less -Distributed product samples and promotional materials to educate potential customers and highlight key product features and benefits.-Organized and showcased sample merchandise at trade shows and events across the U.S., creating engaging displays to attract and inform attendees.-Responded to customer inquiries, providing clear and detailed explanations of product features, benefits, and applications.-Scheduled appointments for sales representatives with prospective customers and coordinated attendance at sales presentations to drive engagement and conversions.-Maintained accurate records of prospects contacted, including names, addresses, and feedback, to support targeted follow-ups and marketing efforts. Show less

  • Business Operations Manager

    Mar 2021 - Oct 2021

  • Senior Product Specialist / Key Accounts Manager

    Jul 2020 - Mar 2021

  • Education And Training Manager

    Apr 2019 - Jul 2020

  • Product Specialist

    Dec 2018 - Apr 2019

  • Product Specialist

    Aug 2018 - Dec 2018
• 

  Anytime Fitness

  Nov 2021 - now

  -Oversee operations across 9 locations in conjunction with leadership team, ensuring alignment with KPIs to drive exceptional team performance, operational efficiency, and member satisfaction.-Play integral role in the hiring process, including conducting interviews and implementing comprehensive onboarding programs to set new hires up for success.-Provide strategic coaching and mentorship to staff, fostering a high-performance culture focused on accountability, continuous improvement, and results.-Manage and resolve escalated, complex customer issues with innovative problem-solving, ensuring swift, empathetic solutions that reinforced member trust and loyalty.-Direct member engagement initiatives to enhance retention, addressing concerns and proactively identifying opportunities to improve the member experience.-Collaborate with senior management to design and execute strategies that maximized team effectiveness, optimized operational processes, and exceeded business objectives.-Act as a trusted leader and resource across all locations, empowering teams through regular training sessions, clear communication, and consistent support. Show less -Oversaw operations across two locations, ensuring consistent performance and adherence to business objectives.-Analyzed operational reports and current processes to identify opportunities for growth, efficiency, and future acquisitions.-Drove revenue growth by maintaining a strong social media presence, engaging with the local community, and generating new leads.-Led and supervised staff, conducting regular team huddles and one-on-one coaching to ensure team members were equipped for success.-Evaluated gym facilities, services, and staff performance to optimize member satisfaction and improve business outcomes.-Boosted membership and revenue by following up with leads, conducting gym tours, and converting walk-ins and appointments into memberships.-Increased member retention through proactive outreach to non-usage members and personalized follow-ups to ensure satisfaction with services.-Delivered fitness consultations and customized training programs tailored to client needs, inspiring renewals and upgrades in services.-Highlighted member success stories on social media to drive engagement and attract new business.-Stayed up to date with industry trends and best practices to maintain a competitive edge and deliver high-quality services. Show less -Drove new business growth through strategic prospecting, local marketing efforts, and engaging social media campaigns.-Conducted gym tours and personalized consultations to convert prospects into members, achieving and exceeding sales targets.-Fostered member retention by building strong relationships, re-engaging non-usage members, and ensuring exceptional service experiences.-Led fitness consultations and customized personal training sessions to help clients achieve their goals, adapting programs to their individual needs.-Highlighted client success stories to inspire the community and showcase the gym’s impact through social media.-Coached and supported team members through regular huddles, equipping them with tools and strategies for success in sales and service.-Evaluated gym operations and member services to identify and implement improvements for better results and member satisfaction. Show less

  • Multi-Club Support Specialist

    Mar 2023 - now

  • Multi-Club Director of Operations

    Apr 2022 - Mar 2023

  • Franchise Manager

    Nov 2021 - Apr 2022