Christopher Clark, PMP

Experience

• 

  US Army

  May 2001 - Jan 2011

  Staff Sergeant
• 

  General Dynamics Information Technology

  Dec 2010 - May 2014

  Senior Web/System Administrator
• 

  Maxxvox

  May 2014 - Sept 2015

  Information Technology Manager

  ✔ Oversaw all internal IT operations while managing key customer accounts. Built, configured, and maintained customer network routers and switches to ensure network availability.✔ Decreased service tickets 80% after improving quality of calls by implementing bandwidth management.

• 

  ASM Research

  Dec 2015 - now

  Advanced to provide direction and oversight to IT Services function for this leading solutions integrator with 3,000+ employees. Led all aspects of infrastructure operations (including 30+ staff), providing technical guidance, identifying areas for improvement, managing vendors and stakeholders, and monitoring team performance. Managed technical operations of project stack (Networking, JBoss/Apache, XML Gateway, IBM Message Queuing (MQ), Datacenter, Virtualization, and Storage teams). Oversaw Service Management team. Assisted in controlling operating costs. Supervised 100+ total staff, from career development to conflict resolution, while adhering to budget. Coached and mentored direct reports. ✔ Uncovered growth opportunities and drove revenues by marketing ASMR to other projects/programs/clients.✔ Optimized technical operations through delivering key technical initiatives, such as refreshing network devices, implementing new architecture, and transitioning projects from development to O&M teams.✔ Strengthened overall project performance via coaching and directing teams in determining project complexity and requirements, as well as designing methodology to enable success. ✔ Maximized team productivity after implementing new processes, procedures, and automation features. ✔ Improved communication and cohesion among departments by nurturing strategic internal and external stakeholder partnerships. ✔ Ensured proper resource allocation to meet company’s infrastructure goals by liaising between Accenture Federal Services (AFS) Management and ASM Research (ASMR) Management. Show less Promoted to help turn around struggling IT operations, as well as to oversee all infrastructure personnel on IT program. Supervised 67+ program managers and 18-member platform tower team. Managed high-priority incidents, providing customer updates throughout troubleshooting processes, identifying root cause, and uncovering solutions. ✔ Turned around IT services by reevaluating and restructuring teams, balancing resource allocation to enable improved delivery, right-sizing teams to achieve costs, revamping leadership structure within program, adjusting pay scale to decrease turnover, improving candidate sourcing, creating resource hiring process, and implementing new training.✔ Increased productivity, expedited issue resolution, and enhanced alignment among teams and goals. Boosted staff morale and overall reputation of ASM Research within program.✔ Accelerated implementation times via leading technology integration and solution automation initiatives.✔ Consistently promoted project success through negotiating resources, eliminating obstacles, and providing steadfast guidance and servant leadership to team members. Show less Promoted to strengthen client relationship, reestablish team, and improve performance. Managed complex O&M functions to encompass work planning, personnel management, training, and project leadership communications. Partnered with other leaders and delivery teams to develop and share best practices and solutions, while ensuring adherence to test plan and methodologies throughout project lifecycle. Maintained internal and external client relationships; updated clients on project progress and associated activities.✔ Optimized several processes to enable greater information collaboration and better resource allocation, thereby supporting healthier work/life balance and cohesion among team.✔ Fortified client relationship and salvaged trust via ensuring ongoing, transparent communication. ✔ Reduced issues after rolling out new processes to enable stronger performance management. Personally introduced improvements in automation testing, deployments, and validation scripts.✔ Championed upgrade of application technologies to enable minimal impact to external customers by following hybrid project management model.✔ Spearheaded implementation of multifactor authentication on several services, as well as multiple hardware and software upgrades. Improved testing via automation efforts.✔ Strengthened quality and ensured accurate, complete documentation by reviewing all technical materials. Show less Hired to oversee testing and support elements of custom software applications. Implemented configuration changes while maintaining software applications on various systems, such as Linux, Windows, and Unix. Coordinated and scheduled weekend workflow. Led new application onboarding functions. Monitored ticketing systems.✔ Delivered deployments and upgrades to existing infrastructure while exploring new opportunities to improve performance and mitigate costs.✔ Built new servers, maintained existing environments, and supported rapid development changes as requested by client programs. Show less

  • Senior Manager, It Services

    Jul 2022 - now

  • Information Technology Services Manager

    Mar 2020 - Jun 2022

  • Information Technology Services Supervisor

    Dec 2018 - Mar 2020

  • Information Technology Support Specialist II

    Dec 2015 - Dec 2018