Michael Holian

Experience

• 

  McDonald's

  Mar 2010 - Feb 2013

  Crew Trainer
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  Ben Sherman

  Jul 2013 - Jan 2014

  Retail Assistant

  While Employed at Ben Sherman my main role focused on customer relationships and product sales. I was required to have extensive product and fitting knowledge as this allowed me to provide the premium customer service expected by a prestige brand like Ben Sherman. While working for True Alliance i was involved in a number of marketing and sales activities including promotional events, fashion nights and Visual merchandising.My responsibilities included:• Customer Service• Team building• Fashion assistance• POS training/ cash handling• Stock re-pricing and management• Deliveries and invoices• Budgeting and Sales targeting• Visual merchandising Show less

• 

  Tabcorp Park Melton

  Jan 2014 - Feb 2016

  Assistant Restaurant Manager

  • Responsible for co-ordinating and running restaurant service with up to 10 staff members.• Conflict resolution with patrons and staff.• Developed new onboarding strategies to reduce staff turnover and increase performance.• Managing inventory levels and adjusting for wastage and loss.

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  Winning Edge Solutions

  May 2016 - Sept 2023

  Victorian Account Manager

  • Meeting with customers to present company products to potential clients, and consultation on system integration and marketing strategies.• Contract negotiation and drafting on a per-client basis.• Responsible for weekly Newsletter and advertising emails.• Responsible for building and maintaining corporate website.• Required to lodge and attend VCAT to settle contract disputes, through tribunal judgment and Mediation.• Establishing and developing new business leads.• Management and implementation of CRM, Cloud Storage, and Digital signatures into company workflow. • Constantly achieved KPIs.• Creating collaborative partnerships with industry leaders to build brand engagement and create new integrations.• Collaborating closely with the team to provide proactive solutions and on the spot support for clients on our products. Show less

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  WTW

  Apr 2024 - now

  Analyst