Lisa O'Connor

Experience

• 

  Virgin Australia

  Jan 2001 - Aug 2018

  - Creating risk-based response, contingency and continuity plans- Conducting risk assessments and business impact analysis- Implementing all crisis management and business continuity lifecycle elements- Directing organisation-wide corporate exercises, simulations and drills- Report writing to meet the expectations of senior leaders and executives- Training and coaching business leaders and specialists to improve capability- Analysing and understanding complex business processes - using six sigma- Crisis Advisor to the Crisis Management Team and Crisis Chair in an emergency response Show less - Conducting risks assessments in line with company risk management framework- Develop airport capability through deliver of training and assessment of risks- Responding to crisis impacting the business (natural disaster/interruption events)- Developing business cases to improve tools and systems- Maintaining and improving crisis infrastructure (technology and facility)- Administrating the incident management system- Writing post event reports including recommendation for improvement- Documenting system requirements as part of information system tenders- Writing standard operating procedures Show less Managed three teams providing document control, information management and publishing services to the group of airlines. Successfully led a number of technology projects including publishing controlled content to iPads and iPhones for use by crew, and implementing an xml publishing platform to improve efficiency.Developed a cost effective and efficient system to manage aircraft documentation across 4 locations.Developed an xml-based information system to support compliance and harmonisation of changes across 40,000 pages of operational content.Expertise:- Improving and refining business processes, workflows and systems- Negotiating timelines and agreed outcomes- Setting clear direction and expectation to team members- Developing corporate style guides and writing conventions - Facilitating idea generation, better ways of doing business- Ensuring activities of the department conform to customer service level agreements- Establishing and maintaining relationships with key stakeholders - internal and external- Managing information management projects- Identifying and managing risks and escalating when necessary Show less

  • Business Resilience Specialist

    Mar 2015 - Aug 2018

  • Emergency Planning Specialist

    Sept 2011 - Mar 2015

  • Publications Manager

    Jan 2001 - Oct 2011
• 

  ISS Facility Services Australia and New Zealand

  Aug 2018 - now

  • Director Business Risk & Controls

    Mar 2023 - now

  • National Manager Corporate Risk, Audit & Insurance

    Jun 2019 - Apr 2023

  • Manager Corporate Risk and Resilience

    Aug 2018 - Jun 2019