Leevi Hardin

Experience

• 

  DuPont

  Jul 2010 - Aug 2015

  Group Leader

  • Oversaw a group of 5-7 middle-high school kids, taught them the correct technique of self-pollinating corn, then had them all do it well enough to pass my standards and my supervisors standards• Was responsible for communicating via walkie talkie in 10 separate corn fields

• 

  YMCA

  Aug 2012 - Jan 2013

  Lifeguard

  • Watched the aquatics center and the lap pool, kept them clean, watched over all ages of members (infant-elderly)

• 

  Rogan's Shoes

  Feb 2013 - Dec 2017

  Sales and Customer Service Associate

  • Organized shoes in correct order, starting with style, then ascending shoe size• Greeted customers as they come in, demonstrated a positive and willing to help attitude

• 

  University of Wisconsin-La Crosse

  Mar 2017 - Aug 2019

  • Conducting my own “Synergy” group classes, ranging from 5-10 participants • Having the knowledge to explain why we are doing the exercise if need be • Overseeing the UW-La Crosse Strength Center, fixing equipment when necessary, maintaining the quality of the Strength Center by cleaning and picking up equipment• Displayed excellent customer service regarding anyone I may encounter in the Strength Center

  • Group Fitness Teacher

    Mar 2017 - Aug 2019

  • Strength Center Supervisor

    Mar 2017 - Aug 2019
• 

  Mayo Clinic

  Jun 2019 - Jun 2020

  Rehabilitation Technician

  • Assist both Physical Therapists and Occupational Therapists with various therapy treatments, outpatient/inpatient• Proficient training on Epic, responsible for troubleshooting, technical support to PTs/OTs

• 

  SSM Health

  Jul 2020 - Apr 2021

  Therapy Services Aide

  • Assist both Physical Therapist and Occupational therapist with various therapy treatments, mainly outpatient• Proficient training on Epic (electronic medical record system), responsible for troubleshooting, technical support to PTs/OTs

• 

  L7 Solutions

  Feb 2023 - now

  • Providing professional and efficient technical assistance with computer systems, hardware, and software• Responsible for responding to email, chat or phone queries and offering technical support to customers to resolve issues in a timely and professional manner• Responding to customer support tickets promptly, documenting resolutions to support requests daily, and escalating tickets as needed• Providing remote and on-site support, with issues ranging from simple desktop configuration, network troubleshooting, firewall management, and support/maintenance related to Windows Server and Office365 Show less

  • IT Escalation Engineer

    Jul 2024 - now

  • IT Helpdesk Engineer

    Feb 2023 - Jul 2024