Experience

• 

  New york life insurance company

  Jul 1987 - May 2016

  Director/senior associate

  2006 to May 27, 2016 - Support internal customer requirements for Worksite Recovery Solutions. Maintained 874 workstations at multiple office locations providing the required solutions necessary to ensure state of readiness. In addition, continually improve current recovery processes and procedures for exercises and events.1987 - 2006 - Computer Operations Specialist and Administrative Associate. - Served as budget coordinator for the department. Explored and implemented cost and technology improvements which improved processes. Managed and maintained vendor contracts and created financial reports. Earned Bachelor of Arts degree while working full time Show less

• 

  H&r block

  Nov 2016 - now

  Manage day to day office operations for local office and staff members during income tax season. In addition, prepare client income tax returns.• Ensure office environment where clients are matched to a tax professional who meets or exceeds their tax preparation needs• Responsible for appropriate staff scheduling and eliminating service breaks• Ensure client privacy and data confidentiality, monitor fraud. Resolve client issues• Implement and manage sales and local marketing plans to exceed growth targets• Provide accurate tax preparation using a high degree of ethics and integrity• Increase tax certification and application of knowledge and tax research skills Show less

  • Sr. Tax Analyst

    Nov 2016 - now

  • Office Manager / Tax Associate

    Nov 2016 - Sept 2019
• 

  Fulton bank

  Sept 2019 - Sept 2020

  Sales and service specialist

  Process Customer transactions face-to-face for a variety of routine to more complex financial transactions.• Check cashing, withdrawals, and deposits. • Balance cash drawers and assists Customers with basic product information. • Assist in exceeding service goals in addition to recognizing referral opportunities.• Open new accounts and perform related servicing activities.

• 

  Service tire truck centers

  Apr 2021 - Apr 2022

  Accounts payable clerk
• 

  Wind creek hospitality

  Apr 2022 - now

  • Payroll Clerk / Accounts Payable Clerk

    Aug 2023 - now

  • Cashier Supervisor

    Apr 2022 - Aug 2023