Experience

• 

  Albertsons

  Feb 2015 - Dec 2015

  Courtesy clerk

  - Delivered superior customer service assisting 200 daily customers and directing them to their desired items- Performed proper bagging techniques assisted customers in the store and loaded grocery bags into vehicle- Maintained store cleanliness addressed spills and sanitized required areas.- Earned many customer service awards

• 

  Dick's sporting goods

  Feb 2016 - Oct 2017

  Customer service cashier

  - Provided excellent customer service at the register- Personable and friendly demeanor in person or on the phone- Responded to pricing inquiries and processed orders, providing accurate and timely information and quotes- Demonstrated ability to assist customers to sign up for store rewards programs and to apply for store gift cards

• 

  Mountainside fitness

  May 2016 - Jul 2016

  Front desk attendant

  - Greet persons entering gymand checked membership cards- Handled all incoming calls and answered the enquiries made- Resolved all customer complaints- Maintained cleanliness of all gym equipment

• 

  Best buy

  Oct 2017 - Mar 2018

  Computer sales associate

  -Learn quickly to adapt to a fast paced environment. -Gain knowledge on a wide range of products and services-Executed sales by adhering to the company’s selling format. -Effectively initiated and utilized team-oriented strategies to provide the highest level to customers.

• 

  Chase

  Mar 2018 - Aug 2021

  - Providing account services and executing customer transactions including deposits, withdrawals, certified checks, etc.…- Known for providing great customer service.- Offer appropriate products and services to customer-based interactions while processing their transactions. - Assist in answering telephone calls in a courteous matter. - Lobby leading which include but not limited to greeting all customers in the branch, assisting with account relating questions as well as assisting customers with transactions that can be processed at ATM’s.- Collaboration with support teams to issue new processes with the operations teams Show less

  • Associate Banker

    Jun 2019 - Aug 2021

  • Bank Teller

    Mar 2018 - Jun 2019
• 

  Gyros express

  Aug 2021 - Jun 2024

  Operations manager

  - Oversee all aspects of restaurant operations, including staff management, inventory control, and quality assurance.- Implement and maintain operational procedures to ensure consistency, efficiency, and compliance with industry standards.- Lead and motivate a team of employees, providing coaching, training, and performance evaluations.- Monitor financial performance, analyze data, and implement cost-control measures to achieve budgetary goals.

• 

  Edelman financial engines

  Apr 2024 - Mar 2025

  Trading specialist

  - Execute and monitor daily and weekly operational processes to ensure program integrity and quality control.- Collaborate cross-functionally to reconcile and resolve participant-related issues in a timely manner.- Identify, analyze, and track exceptions or errors, ensuring resolution through effective exception management.- Communicate accurately and efficiently with internal and external partners to maintain smooth operations.- Support billing processes, including monthly and quarterly reconciliations, to meet organizational standards. Show less