Experience

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  Robert fleming asset management ltd

  Jun 1994 - Dec 1997

  Senior software developer
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  Hsbc global banking and markets

  Jan 1998 - Feb 2000

  Senior business analyst

  • Provided technology solutions for FX and interest rate derivatives

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  Morgan stanley

  Feb 2000 - Nov 2017

  Devised and implemented technology and workforce development strategies for employees and consultants consultants across global QAPM department with offices in North America, Europe, and Asia.Operations AchievementsManaged risk agenda focused on technical debt, compliance, access/entitlements, and vendor relations. Authored multi-year financial plans, performance reports, and financial analyses. Represented CIO as needed.• Saved $5M annually by building infrastructure to support secure use of personal cellular devices; executed information campaign to achieve buy-in from key internal stakeholders. • Improved defect density and closure rates 50% by implementing new production management and quality assurance dashboards that captured data used to create corrective action plans.• Reduced promotion decisioning process from 2-3 months to 1 week.• Drove compliance to 96% and reduced cyber vulnerabilities through security and training initiatives.• Prepped CIO for department events and open forums.Strategic Workforce Management AchievementsDeveloped workforce strategies for talent, location, and workspace management. Collaborated with HR to pioneer programs that yielded highest employee satisfaction and lowest attrition (8%) across the enterprise.• Created region-specific training programs and regularly met with international teams.• Developed long-term recruiting, workforce, and succession planning strategies for each location based on market data for local hiring pools. • Rebalanced teams so no group was smaller than 20% of total team size, improving career path options and retention.• Instituted employee development programs (townhalls, meet and greets, speed networking, etc.) to improve employee soft skills, cultural understanding, and collaborative capabilities.• Implemented university outreach programs to recruit new graduates and level up workforce skill. Show less Promoted as part of team tasked with merging disparate quality assurance teams into new Quality Assurance Center of Excellence, a single contingent vendor model that reduced IT costs. Oversaw budget, talent and operations activities of a group of quality engineers and testers across North America, Europe, and Asia.• Executed first successful QA consolidation among 5 departments, creating standard operating procedures that were adopted and adapted across functionalities.• Established relationships with production/development teams to identify outage and defect trends.• Defined RFP parameters to move organization from multiple vendors to a single vendor, replacing 70% of resources while retaining institutionalized knowledge.• Reduced attrition for third-party international vendor 50% over 6 months through improved and culturally appropriate trainings, regular site visits, and new vendor incentive program.• Deployed cultural exchanges and education initiatives to foster enhanced vendor relationships.• Cut an additional $10M annually by redefining RFP for lean QA and agile DevOps.• Collaborated with HR on targeted new graduate recruiting to improve employee diversity and skill.• Established front-line supervisor group tasked with creating improved training for new hires Show less

  • Chief Operating Officer, Quality Assurance & Production Management

    Apr 2016 - Nov 2017

  • Head, Operations & Compliance Quality Assurance

    Sept 2012 - Apr 2016

  • Head of STP Technology Quality Assurance

    May 2010 - Sept 2012

  • Quality Assurance Manager, Listed Derivatives Technology

    Apr 2006 - May 2010

  • Development Manager, Settlements Technology

    Mar 2004 - Apr 2006

  • Team Lead, Settlements Technology

    Feb 2000 - Mar 2004
• 

  N/a

  Jan 2018 - Sept 2021

  Sabbatical

  Sabbatical-Technology Training Enrolled in formal training to expand understanding of latest technology trends.• Completed agile software development training• Completed cloud & AWS practitioner training.• Estimated Certified Secure Software Lifecycle Professional (CSSLP) completion Fall 2019.

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  Wells fargo

  Sept 2021 - now

  • Senior Product Manager - Public Affairs

    Nov 2022 - now

  • Business Consultant - Public Affairs: Strategy & Transformation

    Nov 2021 - Nov 2022

  • 2021 Glide - Relaunch Fellow

    Sept 2021 - Nov 2021