Jason Jo

Experience

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  GE HealthCare

  Nov 2018 - Jun 2024

  Project Management/Planning/Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Accountable for the quality of own work. Subject to direct operations.Supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. - Lead GE Healthcare Internal & External digital tool management(FX, iCenter, SDT Clicksoftware, SIMS, Siebel, SMAX, MyGEHealthcare)- All activities related to the supervision, organization and execution of a service project, including scope, time, contract (if not covered by a dedicated Contract Manager) cost & quality management. Responsibility for project methodologies and standards including scheduling and control, to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction.- Developing conceptual knowledge of professional discipline.- Customer Satisfaction: Run customer satisfaction survey, listen customer feedback throughout VOC management tools and resolve issues with improvement plan. Show less - Regional leads for managed enrollment and time, equipment, and other technical training details coordination. Drive cross-functional processes with GE HealthCare Training Institute(USA, Singapore, Japan, India) and other each global region's training leaders.- Work closely with Tech Operation Manager, Territory Leaders and Lifecycle Growth Leaders to identify, train Field Engineers on assigned product as well lead training project not only GEHC Employees but also channel partners.-Design internal and overseas customer training details. Show less - Responsible for customer's first call with all modalites(MR, CT, Ultrasound, DGS, MI), Maintain “Live in 5” response time.- Manage field engineer’s(FE) on site schedule with customer communication.- Support RSL(Remote Service Leader) by collecting&Delivering key information from customer to RSL, Dispatch the FE and search a part number.- Create and manage SR(Service report)'s with Oracle, Deliver guide for troubleshooting to FE’s, Channel FE’s when it comes to error on SR close, Cancellation.- Internal web and mobile application maintenance admin and global development project participate. - Commute shift work environment coverage for 24 hours 7days. Show less

  • Digital Service Specialist

    Jul 2021 - Jun 2024

  • Regional Training Leader

    Jul 2021 - Jun 2024

  • Customer Support Engineer

    Nov 2018 - Oct 2021
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  JM PLASTICS VIETNAM CO., LTD

  Jul 2024 - now

  Overseas Sales Manager

  - Manage international sales and maintain client relationships, specializing in PE tarpaulin exports to key markets including the EU (11 countries), ASEAN, South America, Australia, and the US.Oversee the full sales process, including buyer communication, factory coordination, and shipment documentation.- Prepare and deliver professional presentations to clients, showcasing the company’s production capabilities and certifications, including annual REACH compliance and BSCI Audit completion.Handle international trade terms (FOB, CFR, CIF), ensuring accurate documentation and efficient logistics.- Lead online marketing and promotional activities, developing strategies to enhance brand visibility and attract global clients.- Bridge cross-cultural communication gaps to strengthen trust and long-term partnerships with clients. Show less