Courtney Johnson

Experience

• 

  Tribune Publishing Company

  Apr 2014 - Jun 2016

  -Responsible for personal workflow and balance as well as that of other CSR’s.-Responsible for account setup and accuracy. Order entry and verification against customer order across multiple systems to fulfill advertising orders or client requests.-Review client insertion orders for accuracy, resolve IO discrepancies (i.e. correct rate, correct distribution, correct product) and notify sales rep, planner, or client as needed.-Work directly with finance for billing reconciliation tasks.-Collaborate with advertiser and Creative department to supply timely proof/release of ad creative.-Participate in the development of new policies and procedures related to increased quality and productivity, as well as, work environment.-Mentoring and training of fellow employees. -Cooperate in accomplishing all division goals as directed by office supervisor, meeting or exceeding individual productivity goals as set by the department. Show less -Answer calls, emails, and faxes across 8 markets - Chicago Tribune, Sun Sentinel, Baltimore Sun, Hartford Courant, LA Times, Morning Call, Orlando Sentinel, Daily Press - to manage customer service, providing assistance with products and any issues-Effectively multitask between various applications and navigate multiple ads within the order entry system-Utilize soft sales techniques to establish professional relationships with customers-Preserve customer base and keep regular communication with clients from start to finish of an order-Document all customer transactions in accordance with company policy Show less

  • Digital Campaign Specialist, Los Angeles Times

    Oct 2015 - Jun 2016

  • Client Service Rep - Major Accounts, Chicago Tribune

    Feb 2015 - Oct 2015

  • Inbound Advertising Rep, Print

    Apr 2014 - Feb 2015
• 

  Wenner Media

  Jun 2016 - Oct 2017

  Digital Campaign Manager

  Digital Ad Operations for Rolling Stone, Us Weekly, Men's Journal. All responsibilities to ensure campaign success including, but not limited to:-Presale/Postsale -Client Relations-Vendor Relations-Managing custom creative projects, concept to completion-CMS-QA-Troubleshooting-Third Party Servers-Reporting and discrepancy resolutions-Experience across multiple platforms-Billing reports and discrepancies

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  National Geographic Partners

  Oct 2017 - Dec 2019

  Campaign Manager
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  Spotify

  Mar 2020 - now

  • Lead Customer Success Manager

    Oct 2024 - now

  • Lead Campaign Manager

    Mar 2024 - Sept 2024

  • Senior Campaign Manager

    Aug 2022 - Feb 2024

  • Campaign Manager

    Apr 2021 - Aug 2022

  • Senior Traffic Manager

    Feb 2021 - Apr 2021

  • Traffic Manager

    Mar 2020 - Feb 2021