Nathan Reid

Experience

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  Lawn Express

  Mar 1996 - Nov 2005

  Owner / Operator

  • Owned and operated successful landscaping company in Peel Region• Performed landscape design, business operations, pricing, maintenance, advertising, relationship management and employee management

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  NR Computer Consulting

  Apr 1999 - Dec 2005

  Co-Founder / Implementer

  • Provided full service web design, development, and support services for Royal LePage, The Real Estate Book, and The Magazine Network including concept, design, development, and maintenance • Provided general IT support services and hardware to small businesses on PC & Mac mixed environments • Prevented service interruptions through the implementation of failover functionality by introducing redundant internet services and customizing custom router configurations

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  Peel District School Board

  Sept 1999 - Jun 2000

  Computer Tech (Co-Op)

  • Improved student engagement through technology, by training faculty and students on benefits of software and hardware features, which presented course curriculum through a new medium• Performed hardware and software installations on Novell Network, and network routing and setup (Cat 5, Co-axle)• Reduced down time for students/teachers in tech classrooms by running image server and network/PC troubleshooting

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  Avante Solutions

  Apr 2003 - Nov 2009

  Consulting Delivery Leader

  • Managed over 80 CRM and ITIL project implementations, with major contributions to architecture, development, staffing, customer support • Developed best practice standards in proposals, management requirements, statement of works, change management and support, which became the standard for successful project delivery across our knowledge areas and verticals within North America• Increased the average size and scope of projects by over 25%, and won repeat business for 6 straight years, by up-selling the impressive value of the implementation process and by effectively managing key relationships. • Successfully managed over 5-10 separate projects per customer and was personally requested (by new and repeat customers), to lead implementation processes • Revolutionized sales visibility in mutual fund companies by winning a bid to develop a CRM platform and successfully marketing it to the Canadian fund industry• Increased profits by designing and implementing tailor made solutions to each vertical market’s unique needs such as financial, wealth management, healthcare, pharmaceuticals, real estate and manufacturing• Achieved zero staff turnover and increased staff moral, by successfully recruiting, managing, and fostering close working relationships among a team of consultants and developers• Achieved new profits and gained better sales leads, by refining processes, and ensuring the SOW estimations reflected the customer’s true project costs Show less

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  ThinkITSM

  Nov 2007 - Nov 2009

  Development Program Manager

  • Successfully managed an innovative SaaS start-up company, which transformed ITIL and ITSM metrics and educated the industry on IT service management best practices • Reduced change costs and improved time-to-market, by utilizing the latest development frameworks and rapid application development including Agile, TDD, and continuous integration • Earned the government SR&ED (Scientific Research & Experimental Development) research grant by tracking potential projects, ensuring technical accuracy on written proposal, and managing development costs• Successfully, recruited and managed all development employees with zero turnover • Provided investors with regular updates on scheduling, budget, release plans, and roadmap • Accountable for operational aspects of data centre selection, implementation, maintenance, and release management • Grew our products into new markets and gained our development team recognition by introducing the company to social networking opportunities Show less

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  Varicent Software

  Nov 2009 - May 2012

  In this role, I led a significant transformation for the company which became a market leader in SaaS Sales Performance Management software. I was responsible for the go-to-market strategy, architecture and ongoing delivery of the cloud solution.With P&L responsibility for the offering, I achieved aggressive margin targets by implementing architecture changes and delivering on operational efficiencies. I also regularly contributed to sales opportunities to progress deals and delivered ~250% YTY growth on our SaaS business. Varicent was acquired by IBM in 2012 and is regarded as an exemplary cloud offering that other IBM teams benchmark against. Many of the cloud delivery team members I developed went on to take significant roles in other parts of IBM cloud. Show less Global Services Project Manager for technology and financial services organizations. Providing leadership on large scale enterprise implementations. Responsible for project resourcing, budgeting, and executive governance. This role allowed me to quickly get familiar with the industry and solution so I could move into leading the cloud focus for the company. Varicent was acquired by IBM in 2012 and provides incentive compensation, quota and territory management software to large and medium enterprises. Show less

  • Director, Cloud Solutions

    Aug 2010 - May 2012

  • Consulting Project Manager

    Nov 2009 - Aug 2010
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  IBM

  May 2012 - now

  Selected to launch and lead the Quick Scout business, the first startup as part of IBM's new "Hyper Blue" startup incubator. Our goal for Quick Scout was to deliver an SaaS solution that leverages AI and automation technology to improve the employee experience at our customers while allowing operations & support teams in HR, IT and other internal functions to scale.We built an entirely new brand and go-to-market model for our target market, focusing on clarity of messaging and digital routes. Our solution brought new IP, pre-trained domain-specific content delivered via an "AI skills catalogue", and IBM assets together. We were able to launch our solution and realize market traction that proved a viable and fast-growing market which ultimately led to our solution being merged into the IBM Watson Assistant business. Show less Leveraging my deep technical cloud background within the global sales organization to advance strategic opportunities to closure. Refine and advance cloud sales messaging and enable the broader sales team to deliver the message effectively to customers.Advise the product management, development, and cloud delivery teams to maintain a constant focus on cloud market trends, cloud transformation, and advancement of our information security practices. I also lead the customer success focus for the Business Analytics division. In this part of my role, I am an executive sponsor to many of our cloud customers. I led the alignment of the CSM team to our portfolio and provide enablement so they can successfully service our BA cloud customers to drive adoption, expansion, and renewal. Show less As a senior leader for the Analytics portfolio of products, I was responsible for leading the transformation of our portfolio to a cloud-first focus which included bringing many new IBM cloud products to the market.I developed and led the global teams with responsibility for cloud security, engineering, operations, and sales enablement. The cloud security team were responsible for ongoing security operations, internal compliance, application & infrastructure security testing. An important part of my team's focus was maintaining relationships with auditors to ensure ongoing compliance with industry standards such as ISO27001, HIPAA, FFIEC, FedRAMP/FISMA, SSAE16, etc.I gained a reputation across IBM as a thought leader in cloud delivery and security. Regularly contributed to sales opportunities, helped progress deals to closure and was a trusted advisor to progress late stage cloud contract negotiations. Presented at many IBM conferences and internal enablement workshops worldwide.From a software development perspective, I designed the business case and gained funding to develop a new cloud delivery platform within IBM Analytics. This new platform was focused on providing improved transparency to our customers on their cloud adoption metrics, incident management, service availability and SLA attainment. I directed the teams responsible for product management, software development, support, and DevOps on this platform. Demonstrated a vision for how this platform could be integrated into the broader IBM digital experience and received IBM executive sponsorship to transfer ongoing stewardship of this platform to IBM Digital business unit so that adoption could be accelerated across the IBM company.Instituted a performance focus for the SPM brand and developed the team responsible for this mission. The deliverables from this performance focus led to many product improvements and deeper penetration into enterprise IBM accounts including accounts with >$1M ARR. Show less

  • Digital Sales Leader

    Jul 2022 - now

  • CEO, Quick Scout

    Oct 2020 - Jul 2022

  • Leader, SaaS Transformation and Customer Success Operations

    Jul 2018 - Oct 2020

  • WW Sales Cloud Transformation Leader - Analytics

    Nov 2016 - Jul 2018

  • Program Director - Cloud Engineering and Security

    May 2012 - Nov 2016