Winnie Chen

Experience

• 

  Heart of Care

  Aug 2015 - Sept 2015

  Home Health Aide

  ・Provided high-quality in-home patient care for 8-14 hours daily and provided companionship, physical, mental, and emotional support while following strict protocol to ensure patient safety and maintaining independent living・Carefully assisted with medications and activities of daily living, monitored vital signs and stats, documented daily summary reports

• 

  B.b. Precious

  Jul 2017 - Mar 2018

  Patient Coordinator

  ・Provided administrative and customer support at the front desk and managed the patient registration process, answered incoming calls, scheduled appointments, responded to patient inquiries・Assisted in the hiring process, collected payments, performed basic bookkeeping tasks, managed inventory and ordered monthly supplies

• 

  Dana-Farber Cancer Institute

  Mar 2018 - Dec 2019

  ・Responsible for being an expert, resource leader, and champion in quality and process improvement initiatives・Co-piloted interviews, trained new hires and mentored staff, reviewed and revised training and quality assurance materials and resources; communications lead for the department newsletter and webpage・Attended supporting disease-specific meetings to finalize communication workflow guidelines and aided in the launch of the Evariant Customer Relationship Management (CRM) software・All duties of Patient Support Specialist I Show less

  • Clinical Scheduling Specialist

    Nov 2019 - Dec 2019

  • Senior Patient Support Specialist

    Jun 2019 - Nov 2019

  • Patient Support Specialist

    Mar 2018 - Jun 2019
• 

  Central Real Estate

  Dec 2018 - Jan 2020

  Real Estate Agent
• 

  Denkar Realty Group

  Jan 2020 - now

  Real Estate Agent
• 

  Charles River Regional Chamber

  Feb 2021 - now

  Data and Website Content Management Assistant
• 

  Boston Medical Center (BMC)

  Mar 2021 - now

  • Senior GME Residency Program Administrator

    Oct 2022 - now

  • GME Residency Program Administrator

    Mar 2021 - Oct 2022