Nic Baack

Experience

• 

  Kitty Hawk Kites & Adventures

  Jun 2019 - Jun 2020

  Hang Gliding Instructor

  • Collaborated with Lead Hang Gliding Instructor and Management• Instructed novice stakeholders while enforcing basic safety measures• Assessed on-site conditions and relayed information to team members

• 

  Urbandale Community School District

  Aug 2019 - May 2020

  Special Education Instructional Assistant

  • Designed and implemented behavior programs for students in Kindergarten through 6th grade• Supported faculty and educators by facilitating education and communication with key stakeholders• Assessed areas for program improvement and worked with administrators to construct necessary changes

• 

  Urbandale Community School District

  Dec 2020 - Jun 2021

  Substitute Teacher

  • Implemented lesson plans to engage elementary and middle, kindergarten through eighth grade, in core learning; i.e. math, reading, writing, social studies, and science• Consulted with institution’s educators and developed relationships to support goals during guest instruction• Communicated with faculty and other educators to maintain order and motivation during teaching• Encouraged and developed education with student programs and rewards• Clarified instruction and content and directed key stakeholders during daily tasks• Monitored education and social relationships; encouraged positive communication and peer assistance Show less

• 

  Kitty Hawk Kites & Adventures

  May 2021 - Nov 2022

  • Facilitated hang gliding education programs and coursework for novice and advanced stakeholders• Trained new instructors on hang gliding elements focusing on safety, processes, and soft skills• Developed engaging instruction method, designed interactive materials and participant resources, stimulated discussion with presentation and information• Coordinated team members and strategized with management to provide best experience for stakeholders• Challenged new instructors to expand knowledge by facilitating clinics over a wide area of study• Communicated with team members daily; formulated plans with managers weekly, shared and analyzed reports affecting instruction and attendance• Encouraged positive communication; implemented changes resulting from program criticism Show less

  • Flight School Assistant Manager

    Dec 2021 - Nov 2022

  • Lead Hang Gliding Instructor

    Jun 2020 - Nov 2022

  • Recreation Management Intern

    May 2021 - Aug 2021
• 

  The Boxy Co.

  Dec 2022 - now

  Co-Founder

  • Developed an online art education platform and necessary pricing models • Designed and built an education platform using WordPress and integrations like WooCommerce, Stripe, and Google Ads and Listings• Created promotional materials for Instagram, TikTok, YouTube, and the company’s news blog and mailing list• Filmed and edited all art education videos for the platform and looked at key metrics to determine what lessons had the best reception

• 

  REAL Watersports

  Apr 2023 - now

  •Maintained an enterprise ecommerce platform to manage orders, track shipping, and manage customer relationships•Updated business management software with each order to help align actions across buying, accounting, shipping and other departments•Created sales goals with managers and across the team with actionable steps to meet quarterly goals•Managed a list of leads and frequent recurring customers, created emails with specific, individualized calls to action about new products that were customer specific•Helped customer service create and resolve cases that were mutually beneficial for both the customer and company stakeholders•Proactively communicated with customers to resolve issues with orders, gear, and lessons before issues arose Show less •Maintained client relationships with 60+ clients to manage scheduling, gear sales, and future trips•Created a unique lesson plan for beginning kiteboarders, wing foilers, kite foilers, and surfers that is captivating and adaptive to maximize client’s time on the water•Personally responsible for generating over $50,000 in additional revenue from rebooking clients, kite, and gear sales•Evaluated individual client needs to create a program that can be coached during in person sessions and create specific goals that clients can work towards when not with a coach•Coordinated lessons with other professional coaches to teach large groups of beginner students; created flexible lesson plans based on external conditions and personal stakeholder preferences while giving all stakeholders a positive, homogenous experience Show less

  • Kiteboarding and Foiling Coach

    Mar 2024 - now

  • Sales Representative

    Mar 2023 - now

  • Web Sales Manager

    Nov 2023 - Mar 2024

  • Kiteboarding Coach

    Apr 2023 - Nov 2023