Gene Joseph

Experience

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  AT&T Bell Labs

  Jan 1987 - Jan 1995

  Manager / Member Technical Staff AT&T New Business Development

  AT&T Corporate Business Unit Evaluation Services Project Manager – Project Manager of development center and new AT&T service responsibility.• Researched and proposed alternatives to streamline development. Recommended multimillion dollar Rapid Application Development Center to enable fast realization of new service concepts.• Project Manager for Rapid Realization Center implementation project.• Project Manager for AT&T HomePlace. Directed and tracked teams throughout the country to develop and deploy nationwide Internet and voice services for AT&T local market initiatives.• Development manager for new rapid application development methodologies. Show less

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  AT&T Labs

  Jan 1995 - Dec 1998

  Project Manager AT&T Voice and Internet Technical Services

  Service Definition and Deployment Project Manager – New service project management responsibility. • Project Manger for AT&T HomePlace - A nationwide deployment of to enable interactive voice mail to every home.Project managed the deployment and trial testing of IP based voice messaging into AT&T sites. • Directed trial and test activities to deliver new AT&T services.

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  Amteva Systems / Cisco Systems

  Nov 1998 - Mar 1999

  Quality Assurance Project Manager IP Unified Communications

  • Managed a team of 8 Unified Communications testers for Amteva.

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  Cisco Systems

  Feb 1999 - Oct 2002

  Quality Assurance Manager for VoIP Unified Messaging

  • All responsibilities listed above for LogicaCMG. • Created ongoing documentation, test cases, and presentations. Presented IP software and VoIP gateway service performance to enable new capabilities and accurate service marketing.• Directed QA staff activities and coordinated with release and development project managers.• Reviewed product requirements and contributed to their evolution.• Transposed requirements to test cases and led teams that activity.• Enabled software quality verification to measure performance of VoIP Unified Communications. Show less

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  LogicaCMG

  Sept 2002 - Sept 2003

  Quality Assurance Project Manager for VoIP Unified Messaging

  • Managed all test staff activities. Built and evolved a $10M QA VoIP center (storage area networks, WANs, T1’s, network switches, network disks, email servers).• Defined and scheduled thousands of manual and automated software feature and load tests.• Presented monthly to convey new release and gateway hardware performance.• Measured progress and quality and presented results to executive teams and customers.

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  Voice Technologies

  Sept 2003 - Mar 2006

  Senior Project Manager, Product Manager

  • Managed development, deployment, integration, deployment, customer acceptance, and customer training of over 50 Windows and Internet based emergency notification systems (e.g. PMP initialization planning, activity definition and sequencing, requirements definition, resources planning, time management, monitor and control).• Managed development, integration, deployment, customer acceptance, and customer training of new emergency notification system versions to include new features and improved response and reliability (-- PMP initialization, planning, time management, activity definition and sequencing, requirements definition, resource planning and estimations, monitor and control). Deployed the systems to the US State Department.• Defined services, product features and requirements. Created project plans, manuals, presentations, statements of work, and expense reports.• Directed planning, testing, and issue and resolution tracking of VRU applications and systems (-- PMP initialization, planning, time management, activity definition and sequencing, requirements definition, resource planning and estimations, monitor and control). Show less

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  Prosodie Interactive Inc.

  Jan 2006 - Nov 2009

  Project Manager/Customer Solutions Engineer

  Project management, product managment, quality assurance and/or customer support for Prosodie Services ( e.g. local government efficiency, virtual collection, emergency notification. Clients include government entities, emergencies, corporate, and military. • Managed development, deployment, integration, deployment, customer acceptance, and customer training of over 50 Windows and Internet based emergency notification systems and new software versions (e.g. PMP initialization planning, activity definition and sequencing, requirements definition, resources planning, time management, monitor and control).• Defined services, product features and requirements. Created project plans, manuals, presentations, statements of work, and expense reports.• Project management of integrated solution deployments to clients such as US Treasury, State Department, and Dept. of Defense entities (-- PMP time management, activity definition and sequencing, requirements definition, resource planning and estimations, monitor and control). Show less

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  CXI

  Jan 2010 - Oct 2011

  IT Project Manager - Operations Performance Reporting Analyst

  • Created service incident reports to provide evaluations of IT service infrastructure and supplier performance.• Defined business performance results report processes. Scheduled report creation activities. Directed matrixed teams monthly to create reports for VP and SVP level executives reports. • Defined and implemented report creation improvements.• Defined and created new automated resource request processes and forms reports.• Created complex spreadsheets to manage resource tracking activities and performance tracking. Show less

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  Capital One

  Oct 2011 - Aug 2012

  IT Process Manager, IT Horizontal Team

  • Defined business performance results reporting processes. Scheduled and monitored various project's report creation activities. • Directed and project managed 21 business teams monthly to create detailed reports for VP and SVP level executives (-- PMP initialization planning, time management, monitor and control).• Created performance report sub-sections including release management and change control.• Defined and implemented many improvements for business service and financial reports, and processes, including performance metrics and spreadsheet graphs.• Directed, project managed offshore teams for security, use evaluation, and approval of storage in corporate knowledge systems.• Defined financial report processes, scheduled report activities, and directed vendors, for 19 project engagement leads in validation activities to create finance reports. • Created complex spreadsheets to manage resource and performance tracking.• Created complex workbooks to track incident types and resolutions. Show less

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  Vaco

  Nov 2012 - May 2014

  Project Manager - Federal Reserve IT Richmond

  www.linkedin.com/pub/gene-joseph/4/45/49

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  Federal Reserve Bank of Richmond

  Feb 2014 - now

  • Advanced Project Manager

    Mar 2019 - now

  • Senior Project Manager

    Jan 2016 - Feb 2019

  • Enterprise Project Manager

    Feb 2014 - Dec 2015