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Denise Erasmo

Receptionist/Booking Manager

365 followers

Zaandam, North Holland, Netherlands

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Timeline
About me
Receptionist/Booking Manager - Customer Service Agent
Education
- Istitute Suor Orsola Benincasa, C.so Vittorio Emanuele, Napoli, Italy.
  2007 - 2011
  Degree Education
- Suor Orsola Benincasa
  2012 - 2013
  Criminology/Investigative sciences and security policies Master
  Study fo biological, social and psychological criminology, crime prevention techniques, history of crime
- Linguistic high school leaving qualification, to the Istitute "Margherita di Savoia", Naples, Italy
  2000 - 2005
  Diploma Linguistic
Experience
- YAYS Group
  Jan 2013 - Oct 2018
  Receptionist/Booking Manager
  Coordination of guest's check-in /check-out, proactive contact with customers via email and phone. Coordination of reservations and the booking's calendar through the main online booking sites such as Booking.com , Expedia , Trivago, etc ....
- SIXT
  Nov 2018 - Nov 2021
  RSA / Supervisor
  Welcoming the customers at the desk and creation of the Rental Agreement following the reservation's requests but also trying to propose the purchase of extra services.Relocation of vehicles around the local area, contacts via email/phone with customer and other company’sdepartments
- Banca Fideuram Spa
  Dec 2021 - Jan 2024
  Customer Service Agent
  Management of bank customer calls, providing technical assistance on various issues, registering all calls in our system and making reports for the higher departments.
Licenses & Certifications
- Course Administrator for Italian teachers - Language exams
  Università per Stranieri di Siena
  Nov 2014
- Ditals I Le- Italian teaching
  Università per Stranieri di Siena
  Dec 2014