Experience

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  Adn telecom limited

  Jan 2021 - Mar 2021

  Junior data analyst

  In my role, I undertook the responsibility of migrating our existing customer base from our current software to a new platform, PortaOne, ensuring a seamless transition and uninterrupted service for our clients. Additionally, I provided valuable support by assisting with various ad-hoc tasks as needed, demonstrating flexibility and a willingness to contribute to the overall success of the team and organization.

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  Quantanite

  Aug 2021 - Mar 2023

  Operations analyst

  At Quantanite, I helped improve inventory management and customer service. I made real-time inventory reports, planned and communicated bulk seasonal orders (Spring/Summer and Fall/Winter) to keep stock levels just right. Using Asana, I handled an average of around 15 customer complaints daily for 2 years, which helped keep customers happy and coming back. I also joined marketing campaigns, creating catchy names and designs for products. On top of that, I provided high-quality support foranother client by carefully converting audio recordings to text. Show less

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  Daraz

  Oct 2023 - Feb 2024

  Coordinator / data analyst - vehicle operations

  At Daraz, I applied data analysis to improve operations for our 622-van fleet across Bangladesh. I led the Linehaul Visibility project, boosting compliance from 48% to 90% in just a month. By analyzing van usage, I found ways to save money and optimized routes for better efficiency and lower costs. I also helped daily operations run smoothly, presented performance results to stakeholders, and kept detailed daily and weekly reports.

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  Jamespates.dev

  Mar 2024 - now

  Business development manager

  I specialize in expanding business opportunities by generating qualified leads via cold outreach, and nurture client relationships to ensure their satisfaction and long-term partnership. My expertise includes managing extensive CRM data using Attio and Zoho, using digital tools to manage projects such as Trello and Notion, and I continuously develop creative marketing ideas to drive business growth. Additionally, I oversee daily business operations, ensuring everything runs smoothly and efficiently. Show less

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  Orbitax bangladesh

  Dec 2024 - now

  Sales/crm associate