Experience

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  Earls kitchen + bar

  Oct 2015 - Nov 2018

  Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies for new location. Created effective employee schedules maintaining coverage at peak times and minimizing labor costs. Maximized customer overall experience by overseeing operations and resolving issues. Maintained liquor cost, and inventory. Developed strategies as well as provided in-depth seminars with staff to be able to drive sales in all 3 locations. Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests. Show less Recruited and trained all front of house employees, showcased our cocktail programs. Increased brand awareness through event marketing, demonstrations, sales and brand promotion. Engaged, educated and befriended customers to deliver an amazing customer experience. Collaborated with local field sales to drive visibility and sales results. I proudly provided the tools necessary for new hires to become successful and confident within our restaurant. Our first year of opening I had the pleasure of assisting 60 staff members, set the precedent of what our culture is which transitioned to a consistent clientele. Show less Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Revitalized the overall cleanliness, marketing, and structure behind the bar. Ran all aspects of the business focusing on organization, proper stocking, set-up, inventory procedures, and exceptional customer service in a high-volume atmosphere. Carefully interviewed, selected, trained and supervised staff. Held seminars and developmental meetings for immediate staff Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant. Reconciled cash and credit card transactions to maintain accurate records. Oversaw approximately 50 associates and was able to eventually promote more than half to managers or ambassadors to help grow the business which averaged $8 million annually. Show less

  • Bar Manager

    Nov 2017 - Nov 2018

  • Restaurant Manager/Brand Ambassador

    Nov 2016 - Nov 2017

  • Restaurant Manager

    Oct 2015 - Nov 2016
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  Sullivan law office

  Sept 2019 - May 2020

  Paralegal intern

  Delivered clerical support by handling range of routine and special requirements. Researched litigation and pre-trial research that included assisting with discovery, motions, and trial preparation. Draft, compiled information and wrote summaries for easy review. Worked in team environment to maintain high levels of productivity. Handled basic tasks independently to keep senior office professionals focused on more important matters. Balanced academic and work requirements to continue building diverse knowledge base. Show less

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  Idle hour

  Apr 2022 - now

  General manager

  Impacted the growth of the business by researching the overall demographic of the area and provided strategic and tactical approaches Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability. In my first year alone, I was able to attribute roughly a 25% increase in total sales while decreasing COGS and labor percentages throughout all departments by effective hiring and pro-active cross training. Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries. Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. Drove year-over-year business growth while leading operations, strategic vision and long-range planning. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Show less