Sourav Kar

Experience

• 

  Genpact

  Feb 2022 - now

  Involve in solving the issue regarding the training and software in the process.working on entire process is subject to continuous improvement efforts, with regular reviews, and adjustments made to streamline workflows, enhance efficiency, and improve the overall user experience.In parallel with issue resolution, New user training sessions are conducted to get users on best practices, new features, and how to avoid common issues.Asset Transfer is Transferring assets within or between Australian banks involves various methods depending on the type of asset and the context of the transferHere’s an overview of common asset transfe Internal Transfers: Moving funds between accounts within the same bank. External Transfers: Transferring funds to accounts in different banks. Shares and Managed Funds: Transferring ownership of shares or managed funds typically requires contacting the bank or financial institution holding the investment. Show less portfolio management,managed superannuation,Investment operation.Involved in tracking interaction between executives client to ensure quality assurance standard.Analysing the Error report and Quality Report Handling the critical issue related to the process.Creating Email template and sending to the client for the query and resolution of Multiple workflows.Ensuring eascalation are handled well and clients are informed proactively for resolving critical issue related deposit. Show less

  • Process Developer

    Dec 2023 - now

  • Process Associate

    Feb 2022 - Dec 2023