Pius Onderi

Experience

• 

  Safaricom Limited

  Oct 2010 - Sept 2013

  CASH AND STOCKS SUPERVISOR

  Main ResponsibilitiesAssisting the Retail Centre Manager in supervising staff; ensuring delivery of high quality retail sales and customer care services; in-charge of cash management, stock management, staff coaching and training, writing reports and handling customer service roles among other responsibilities.Key Achievements Ensured quality customer service and recommended various improvements which greatly enhanced customer service relations. Maintained proper documentation of cash and stocks on preparation, submission and authorization of the documents. Prepared and submitted accurate cash and stocks reports, which greatly aided the management in proper decision making. Regularly suggested improvements in work operation, many of which were adopted by management leading to better business operations. Performed my work with minimum supervision and with speed and accuracy at all times. Greatly improved my decision making skills through hands–on experience in handling diverse challenging situations which called for different approaches in decision making. Show less

• 

  Safaricom ltd

  Oct 2013 - now

  Retail Centre Manager

  Assisting the Regional operational Manager in managing all operations and staff based at the branch; ensuring delivery of high quality retail sales and customer care services; staff coaching and training, submission of reports among other responsibilities.Key Achievements Ensured quality customer service and recommended various improvements which greatly enhanced customer service relations. Ensured smooth shop operations by ensuring shifts are prepared and communicated in good time. Ensured achievement of the set net promoter score (NPS) and revenue targets. Ensured adequate and prudent stocking to ensure there were neither stock outs nor stock loss. Ensured the team are adequately trained, Motivated and well supported to perform their duties. Held one on one performance review after every three months to ensure employees aimed at ensuring there is performance improvement. Regularly suggested improvements in work operation, many of which were adopted by management leading to better business operations. Greatly improved my decision making skills through hands–on experience in handling diverse challenging situations which called for different approaches in decision making Show less