Andrzej Maciorowski

Experience

• 

  Telekomunikacja Polska

  Sept 1995 - Jun 2010

  Analysis Department Manager/Manager of Configuration Management Department/Manager of Users Support

  • Managed teams • Managed budgets• Configuration management, standard management, capacity of office equipment in GTP• Managed contractual processes for the provision of IT equipment • Managed service contracts SLA/OLA in Orange Poland Group• Managed projects Assured technical support

• 

  Prodmorex

  Sept 2010 - Feb 2012

  Managing Director

  • IT Management• Supervised the implementation of investment projects

• 

  Energa Capital Group

  Feb 2012 - Nov 2014

  Manager of Service Level Management Department

  • Managed IT services• Managed service catalogue • Accounted of IT services• Implemented new IT services (New Services Introduction)• Collected service level requirements (SLR)• Monitored and controlled IT services• Verified customer satisfaction• Monitored and managed business continuity• Managed projects: Implementation of ITSM in Energa, implementation of HP SM (Service Centre Software), identification of requirements, change management

• 

  ComArch SA

  Mar 2015 - now

  IT Processes Engineer

  • Implementation Work Request process• SPOC for all process participants • Improvement Work Request process• Evaluating received Work Requests, checking the correctness, technical and formal requirements.