Neha Nigam

Experience

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  Sparsh

  Jan 2009 - Oct 2011

  Quality Lead

  1. Responsible for meeting SLA’s & KRA’s.2 .Monitoring Calls as per target & Feedback implementation checks on agents3. Maintaining & Publishing Daily/Weekly & monthly reports.4. Achieving C-SAT survey & meeting SL accuracy5. Ensuring that our external Quality scores are always upto the mark.5. Up selling of various value added services (Telecom)6. Retention of existing Customer’s & also driving plans on MNP retention7. Coordination between Clients & various Circle specific spoc with process related requirement8. Conducting Monthly RNR for Star Performers9. Data Analysis on capacity utilization for process improvement10. Working for processing query/request/complaint for Telecom Service Provider11. Monitoring calls, Coaching and Counselling the agent, and making sure that they meet and Exceed client’s requirement Show less

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  HBL Group

  Nov 2011 - Jan 2013

  Assistant Quality Manager

  1. Responsible for Quality & Verification Team.2. Driving Quality on floor.3. Maintaining & publishing Daily/Weekly/Monthly reports for internal & External Clients.4. Preparing & executing Quality scorecards.5. Analyzing data & strategize daily/weekly/monthly action plans.6. Periodic interaction with the upper management.7. Acts as a resource to provide information or determine the most effective way of meeting the needs of management, clients or customer.8. Attending Concalls & Organising Calibration Session to understand /work on process gaps & implement of new requirements9. Monitoring & ensuring that the quality benchmarks are met.10. Conducting monthly RNR sessions for the star performers11. Study client feedback & provide inputs for enhancing services,validating new concepts suggested by clients Show less

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  Logicserve Technologies Pvt Ltd

  Feb 2013 - Sept 2023

  Marketing Manager @ Couponraja.in

  Creating Platform for Corporate tie-upsResponsible for Partnerships with new Clients for CouponrajaDaily communication with Affiliate NetworksComprehensive database management.Developing & Maintaining relationships Strategic Consulting, including business plan & sales strategy development.Responsible for Internal ISO Audits

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  NStore Retech Pvt. Ltd.

  Aug 2023 - now

  Strategic Alliances Manager || nStore || ONDC