Edward Dinu

Experience

• 

  EMAG

  Aug 2016 - May 2019

  B2B Partner in E-Commerce:- Training eMAG Marketplace sellers by phone, e-mail or in business meetings to operate the Marketplace Platform.- Providing Sales Strategies with the purpose of increasing revenue and the account health indicators.- Improving the conversion rate of the products.- Creating personalized sales campaigns for each product category.- In-depth KPIs analysis and account overview.- Daily reports using QlikView data analytics software and Microsoft Excel.- Responsible for training new team members.- Conference organisation “eMAG Seller’s Day” - May 2019 Show less Maintaining the relationship between eMAG Marketplace sellers and eMAG via e-mail and phone as a e-commerce Sales Consultant:- Ensuring knowledge of all workflows and procedures of eMAG Marketplace.- Content/products creator.- Tracking seller’s KPIs that affects their activity on the eMAG Marketplace Platform. - Providing sales strageies in order to maximize seller's profits.- Creating best-fitting personalized campaigns for each seller.- Anticipating competitors actions.- Sustaining the landing page with best-selling products when important events take place (e.g. Black Friday).- Procedures creation.- Daily reports using QlikView data analytics software and Microsoft Excel.- Analysis and forecasts.- Responsible for training new team members, acting as a mentor to new-comers.- Team Leader skills and abilities.- Responsible to handle escalated cases and provide an efficient solution. Show less Maintaining the relationship between eMAG Marketplace sellers - eMAG departments - Couriers - Clients:- Maintaining payments flow to partners who sell through the eMAG Marketplace platform.- Collecting refunds from the courier companies and parsing them into the Marketplace platform in order to issue the payments to the sellers.- Resolving issues in which payments were delayed.- Order Flow Management with Online Card payments.- Reporting: commission, vouchers, delivery charges.- Updating procedures. Show less

  • Account Partner

    Apr 2019 - May 2019

  • Seller Development Specialist

    May 2018 - Mar 2019

  • Marketplace Operational and Financial Support

    Jul 2017 - Apr 2018

  • Customer Care Specialist

    Aug 2016 - Jul 2017
• 

  NTT DATA Romania

  Jun 2019 - now

  Technical support for a platform used in the automotive industry:- Creating test cases and testing the functionality of the newly implemented applications- Jira Project configuration- Creating new customers for different areas of the project in Jira Service Desk.- Creating agents in Jira Service Desk.- Changing/resetting the password in case of forgotten/lost password in both Jira and DCS.- Exporting from DCS in case of errors related to non-functional users.- Providing support when a user cannot log in to JSD (always communicating with the client/requests, information/screenshots with the error).- Creating the activity report every week.- Execute changes when required at the level of membership groups in DCS.- Creating new user creation in DCS.- Exporting documents from DCS if required.- User check - detailed verification when connections fail or after a deployment.Applications/Tools:- Jira Service Desk- DCS Platform- Atlassian Confluence Platform Show less Technical support for a platform used in the automotive industry:- Technical support for AIR Client, DCOM, DCOM adapters, HDD Update.- Incident Management 2nd Level Support: acceptance, classification and revision of incidents: processing of incidents and requests, if necessary together with the central IT of the customer.- Log file analysis.- In-depth analysis of the incidents relayed by L1 & L2.- Interface to the 3rd level and problem management: extensive analysis of an incident.- Error analysis (e.g. interface files, data flow and positive or negative feedback).- Providing solutions / workarounds for the incidents.- Report analysis on SLA compliance and Service Desk Metrics.- Working with VPN, Network Monitor tools.- ITIL - ITSM- BMC Remedy- Evaluate solution requests and feedback them according to the root of the problem in order to Transform/Reject or Wait (if an-other group is involved) into actual Solutions.- Carry out GTA sessions (different times, lengths and depending on the module) and evaluate them.- Customer focused providing the fastest solution.- Responsible to handle escalated cases and ensure efficient communication.- Quick adaptability to different environments, client needs and expectations, offering personalized solutions and efficient consultancy.- Remote control support to BMW clients escalated cases: troubleshooting, resolution. Show less

  • IT Support Specialist - Suzuki Project - 1st Level Support

    Apr 2021 - now

  • ServiceNow Consultant

    Apr 2021 - now

  • IT Support Specialist - BMW ISPI NEXT - 2nd Level Support

    Jun 2019 - Mar 2021
• 

  Freelance

  Dec 2022 - now

  Graphic Designer