Blessing Samuel

Experience

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  Lorna Nig Limited

  Jun 2017 - Aug 2019

  Sales Specialist

  Responsibility:• ● Ability to meet sales goals.● Educating customers on product features● Evaluation of customer needs and satisfaction● Collaboration with Marketing departments to drive sales objectives.● Customer relationship and feedback● Deciding work schedules and tasks for sales staff.● Recruiting and training sales staff.● Monitoring productivity and performance.● Reporting to management.● Briefing the sales team.● Working on sales initiatives and schemes. Show less

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  Godrej Consumer Products Limited

  Sept 2019 - now

  Ecommerce Manager

  Responsibility ● Supervise the daily work operation to ensure good sales and customer satisfaction.● 100% OTIF delivery to customers (Local and walk in)● 100% Visibility on all logistics transaction ● Ensure standard quality of products during delivery.● 98% IRA in e-Commerce warehouse● 100% GNP audit score at e-Commerce warehouse● 95% satisfactory customer experience rating.● Update & share daily/weekly report for D2C & B2C daily detailed report and performance tracker for carrier partners. ● Proper training of Subordinate● Supply chain management.● Oversee the execution of SEO, SEM, email, social media, and display advertising campaigns, achieving a 12% decrease in cost per acquisition.● Collaborate with sales and product teams to align marketing efforts with business objectives.● Conducted market research and competitive analysis to identify trends, opportunities, and threats.● Collaborated with content and design teams to create engaging social media posts and ads to increase brand awareness. Show less