Thiago Peterli

Experience

• 

  TTT Moneycorp

  Jun 2008 - Aug 2010

  Senior Cashier (grade II)

  This was a customer facing role, which included managing a till in sterling and in foreign currencies,negotiating purchase and sale of foreign currency notes, Travellers Cheques and variety of financial products in order to reach sales targets and knowledge of pricing policies of key competitors.

• 

  HSBC

  Aug 2010 - now

  In this position I lead, direct, manage and coach the acquisition, development and retention of profitable customer relationships through the consistent sale of financial service products within a retail bank branch. I am accountable for overall operational and servicing activities of the branch in conjunction with Branch Service personnel.My responsibilities include:- ongoing improvement of standards of customer driven behaviour- effective customer contact and floor management - maximising opportunity and identifing customer needs- developing of employees' skills and knowledge - developing and maintaining appropriate compliance policies, programs, and controls Show less

  • Client Implementation Manager

    Aug 2018 - now

  • Retail Branch Manager

    Jan 2017 - now

  • Sales and Service Manager

    Jan 2015 - now

  • Senior Customer Service Officer

    Aug 2010 - Dec 2014