Heidtmann Oppong

Experience

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  Self Employed

  Sept 2010 - now

  Transcriptionist/Technical documentation

  • Transcribing professional documents, including but not limited to medical, legal, and academic materials.* Write grants, analyze data, and create technical documentation to secure sponsorships• Automate, optimize, and maintain our Document Management System (DMS) while recommending necessary changes to our document management technology• Collaborate with team to produce exceptional work with regards to documentation plans and time frames to ensure timely delivery of documentation for zero re-work Show less

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  KOMFO ANOKYE TEACHING HOSPITAL

  Oct 2012 - Oct 2019

  Desktop Support and Technical Documentation Specialist

  Followed all rules and requirements for Medicare,Medicaid, and private insurance to create technicaldocumentation.Contacted doctors to collect prescriptions, lab results,and clinical notes.Worked with insurance companies to get approved priorauthorization requests.Collaborated with physician offices to ensure wereceived documents on time.Requested authorizations from state Medicaidprograms.Kept physician databases updated for accurate billingand communication with offices. Show less

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  Ghana writers group

  Feb 2018 - May 2024

  Information Technology Support Manager

  After assuming the remote position as a Technical Support Manager, sales profits consistently increased from 25% to 80%. My key responsibilities include:- Providing technical support and assistance to customers over the phone, serving as the initial point of contact for all IT support requests and escalating to other IT staff as needed.- Rectifying computer problems, suggesting appropriate actions or solutions, and offering support for a variety of computer hardware and software issues by identifying, researching, and resolving technical problems.Skills:- Data Analytics- Microsoft Power BI (Proficient)- Microsoft Excel- Cognos Analytics- Tableau- SAAS- Microsoft Suite- Working knowledge of Python & SQL- Microsoft Windows- Mac OS- Linux- Google Workspace- Computer Hardware- User Support- Customer service skills Show less

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  Ingram Lightning Source

  Oct 2019 - Oct 2020

  Content Writer/Quality Publishing Lead (Onsite)

  • Overseeing the printing, trimming, and secure storage of completed books. • Research, edit, proofread and create high-quality, engaging and informative content while ensuring book production accuracy and quality.• Collaborate with clients or marketing teams to understand their content needs and preferences

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  Brook + Whittle

  Mar 2021 - Mar 2024

  Content Quality/ Flexographic Publishing

  • Designing, printing, and assessing the quality of labels with a McAndy Flexographic Press • Checking for print accuracy and providing insights and technical documentation on safe finished product house-keeping

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  Outlier

  Mar 2024 - now

  AI-Trainer and Content Analytics
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  American Airlines

  Aug 2024 - now

  Ramp