Frince Francis

Experience

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  Windock systems

  May 2014 - Aug 2015

  Hardware Network Engineer
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  Jio

  Aug 2015 - Apr 2016

  L1 Engineer

  Cisco L1 Engineer

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  Adax Business Systems

  May 2016 - Jul 2016

  Information Technology Support Specialist
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  ACIX MIDDLE EAST

  Jul 2016 - Nov 2021

  Senior Technical Support Engineer

  1. Giving online and onsite support for the product software or Hardware configuration related issues.2. Providing Training to the Partners and their Engineers on the Access Control and Time Attendance Products.3. Educating the Partners with the Product features and functioning4. Escalate product failures/bugs to concerned R&D departments and get it resolved.

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  Matrix Comsec

  May 2021 - now

  My main goal is to grow the business by forming partnerships with new collaborators such as system integrators, consultants, and end customers. We focus on providing solutions, not just products.Key responsibilities include creating and executing a sales strategy for our region, hitting revenue targets, and expanding both volume and revenue. We empower our partner community to effectively promote Matrix solutions.Tasks involve giving precise sales presentations, analyzing partner coverage for recruitment needs, and positioning Matrix as a crucial partner. Proactively identifying new opportunities and promoting Matrix products through training, assistance, and incentives are key.Sharing knowledge on our latest products and technologies with partners is vital. The role also includes actively seeking new customers and maintaining follow-ups on leads from partners and end customers.Communication and collaboration with various teams ensure customer needs are met. Managing market intelligence, providing regular analyses, and keeping management informed are part of the role. Show less Provide leadership and direction to the pre-sales team, fostering a collaborative and motivated work environment.Set clear goals and objectives for the team aligned with overall business objectives.ollaborate with the sales and marketing teams to develop effective pre-sales strategies.Align pre-sales activities with overall sales goals and revenue targets.Oversee the creation of compelling and customized proposals, presentations, and demonstrations for potential clients.Ensure that pre-sales materials effectively communicate the value proposition of the products or services.Stay updated on the latest features and capabilities of the products or services offered.Provide ongoing training to the team to enhance their product knowledge and presentation skills.Assist the sales team in qualifying leads and opportunities.Provide support in crafting responses to requests for proposals (RFPs) and other documentation required in the sales process.Gather feedback from potential clients during the pre-sales process and communicate it to relevant teams for product/service improvement. Show less • Delivering Demonstrating products and Proof of Concept (POC) to potential end customers.• Technical consulting, Design, Estimation and Bidding activities of ELV Systems.• Framing solution according to Customer requirement with Access Control and Time Attendance Products.• Educating Partners with Product features and functioning.• Providing Product comparison and targeting Market segment according to its Positioning.• Certifying Partner Engineers with their Product Knowledge andproviding Product Demonstration to New Channel Partner.• Gathering Customer requirement and preparing Customer Requirement Document.• Coordinating with Client and R&D for the New requirement feasibility and implementation. Show less

  • Channel Sales Manager

    Dec 2023 - now

  • Presales Team Lead

    Apr 2023 - Dec 2023

  • Presales Manager

    May 2021 - Apr 2023