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Novi Naicker

Senior Pension Administrator

463 followers

London, England, United Kingdom

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Timeline
About me
Technology Service Manager - Airport Operations
Education
- London Institute of Project Management
  2000 - 2002
  Diploma Computer Systems Networking and Telecommunications
- London Institute of Project Management
  1999 - 2000
  Diploma Computer Hardware Engineering
- Harrow College
  2013 - 2014
  Spanish Language Advanced Intermediate Certificate
Experience
- British Airways Pensions
  Sept 1997 - May 2001
  Senior Pension Administrator
- BAX Global
  May 2001 - Mar 2005
  Network Administrator
- British Airways
  Apr 2005 - Aug 2016
  Senior Service Delivery Analyst
  My current role involves managing the demand by delivering a high quality Support and RFS Service while consistently achieving performance targets. Investigating underlying problems and determining appropriate actions to take whilst maintaining overall ownership of incidents. Delivering Support and RFS Services to the recognised process and procedures and adhering to the ITIL framework and Service Level Agreements. Contributing to continuous service improvement and making contributions to cost savings. Supplier Management and monitoring performance against the agreed Service Level Agreement criteria set out in the contract. Show less
- Parliamentary Digital Service
  Sept 2016 - Feb 2019
  IT Support Manager
- Heathrow
  Mar 2019 - now
  - Technology Service Manager
    Sept 2022 - now
  - IT Service Level Manager
    Mar 2019 - Sept 2022
Licenses & Certifications
- ITIL® Foundation certificate in IT Service Management
  AXELOS Global Best Practice
  Feb 2016
  View certificate
- PRINCE2® Foundation certificate in Project Management
  AXELOS Global Best Practice
  Mar 2016
  View certificate