Bhavya Singhal

Experience

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  Sun Life

  Mar 2021 - Jan 2024

  Process Associate

  1. Audited claim cases for peer review (co-worker in training period)2. Investigating and determining the financial liability of Sunlife in case of Total Disability of an insured member3. Setting summarized reports of claims for payment to insured person.4. Detailed analysis of the policy, contract and the claim request received.5. Communicating and resolving the discrepancies found during the process.6. Preparing the SOD-status of the day and delegating work to the team.7. Providing guidance (Floor support) to the team members.8. Coordinating with the on-shore team regarding errors and query. 9. Communicating with Corporate clients & insured person about the missing forms and pending information.10. Sending the closures letter to insured person if required.Achievements• Won Rising Star Award within 3 months of joining• Won Emerging star Award in the 5th month.• Won Achiever’s Award for Good performance• Won Performance Excellence Award• Became a mentor within 6 months of joining & started mentoring fresh talent in the team. Show less

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  American Express

  Jan 2024 - now

  Fraud Analyst

  I am responsible for identifying, investigating, and preventing fraudulent activities across our operations. This is a critical role involving data analysis, monitoring transactions, and implementing measures to minimize risk while ensuring compliance with company policies and industry regulations.Key Responsibilities:Monitor and analyze transactions and account activities to identify potential fraudulent patterns or behaviors.Investigate suspicious activities and develop actionable insights to mitigate it.Utilize fraud detection tools and software to identify and assess threats.Prepare detailed reports and documentation of fraud cases and investigations.Stay up-to-date on emerging fraud trends, techniques, and regulatory requirements.Recommend process improvements to enhance fraud prevention and detection capabilities. Show less