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David Fuentes

David Fuentes

Customer Service Agent

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location of David FuentesMexico

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  • Timeline

  • About me

    🇲🇽

  • Education

    • Glion Institue of Higher Education

      2012 - 2012
      BA in hospitality services Human Resources Management/Personnel Administration, General

      Activities and Societies: Yearbook Comitee

    • Universidad del Valle de México

      2009 - 2011
      International Management of Hospitality Industries Hospitality Administration/Management

  • Experience

    • Teleperformance

      Jun 2010 - Dec 2010
      Customer Service Agent

      Handling billing inquiries, promoting and up selling TV packages, troubleshooting customer TV receptor, explaining customer about DirectTv packages

    • Grand Luxxe Residence Club

      Jul 2011 - Dec 2011
      Front Desk Receptionist

      Check-In and Check-Out ProcessBilling Inquiries Handling Guest ComplainsMaking guest welcome cards worked as night shift for one month

    • The Ritz-Carlton Hotel Company, L.L.C.

      Dec 2012 - Sept 2014

      Responsible for giving the best luxury experience for guests. Providing a warm welcome to the hotel and make sure they have a memorable stay. Sending pre-arrival emails and making sure any inquiry or request is fulfilled. ordering amenities for the next day arrival, Check in and out process. In room check in and check out. Making restaurant reservations, coordinating with Villa Butlers for any guest requisition and creating Ritz-Carlton Guest for life. Worked in front desk responsible of different activities such as check in and out, billing inquiries, deliver the best service to the guest, order amenities for the next day reservations, send pre-arrival emails to the guest.Worked as concierge/bell captain responsible for activities such as restaurant reservations, hotel transportation, activities in the city, recommendations for guests, coordinate bellmen, in charge of guest luggage and giving a warm welcome to the guest

      • Villa Reception Agent

        Jun 2013 - Sept 2014

      • Rooms Division Trainee (Pre-Opening Team)

        Dec 2012 - Jun 2013

    • The Ritz-Carlton Hotel Company, L.L.C.

      Nov 2014 - Apr 2017
      Front Desk & Night auditor

    • The Ritz-Carlton, Grand Cayman

      Apr 2017 - Jul 2019
      Club Lounge Supervisor

    • The Ritz-Carlton Hotel Company, L.L.C.

      Jul 2019 - Nov 2020
      Guest Services Assistant Manager

    • Viceroy Hotels and Resorts

      Apr 2021 - Aug 2021
      Front Desk Supervisor

    • Chileno Bay Resort & Residences, Auberge Resorts Collection

      Aug 2021 - now
      Restaurant Manager

    • Auberge Resorts Collection

      May 2023 - Sept 2023
      Task Force

      @ Wildflower Farms

    • Auberge Resorts Collection

      Apr 2024 - Jun 2024
      Task Force

  • Licenses & Certifications

    • Learning Coach Certification

      The Ritz-Carlton Hotel Company, L.L.C.
      Oct 2013

  • Volunteer Experience

    • Spanish Teacher

      Issued by Ritz Carlton on Jan 2013
      Ritz CarltonAssociated with David Fuentes