Deep Enrich
David fuentes
704 followersTimeline
About me
🇲🇽
Education
Glion institue of higher education
2012 - 2012Ba in hospitality services human resources management/personnel administration, generalActivities and Societies: Yearbook Comitee
Universidad del valle de méxico
2009 - 2011International management of hospitality industries hospitality administration/management
Experience
Teleperformance
Jun 2010 - Dec 2010Customer service agentHandling billing inquiries, promoting and up selling TV packages, troubleshooting customer TV receptor, explaining customer about DirectTv packages
Grand luxxe residence club
Jul 2011 - Dec 2011Front desk receptionistCheck-In and Check-Out ProcessBilling Inquiries Handling Guest ComplainsMaking guest welcome cards worked as night shift for one month
The ritz-carlton hotel company, l.l.c.
Dec 2012 - Sept 2014Responsible for giving the best luxury experience for guests. Providing a warm welcome to the hotel and make sure they have a memorable stay. Sending pre-arrival emails and making sure any inquiry or request is fulfilled. ordering amenities for the next day arrival, Check in and out process. In room check in and check out. Making restaurant reservations, coordinating with Villa Butlers for any guest requisition and creating Ritz-Carlton Guest for life. Worked in front desk responsible of different activities such as check in and out, billing inquiries, deliver the best service to the guest, order amenities for the next day reservations, send pre-arrival emails to the guest.Worked as concierge/bell captain responsible for activities such as restaurant reservations, hotel transportation, activities in the city, recommendations for guests, coordinate bellmen, in charge of guest luggage and giving a warm welcome to the guest
Villa Reception Agent
Jun 2013 - Sept 2014Rooms Division Trainee (Pre-Opening Team)
Dec 2012 - Jun 2013
The ritz-carlton hotel company, l.l.c.
Nov 2014 - Apr 2017Front desk & night auditor
The ritz-carlton, grand cayman
Apr 2017 - Jul 2019Club lounge supervisorThe ritz-carlton hotel company, l.l.c.
Jul 2019 - Nov 2020Guest services assistant manager
Viceroy hotels and resorts
Apr 2021 - Aug 2021Front desk supervisor
Chileno bay resort & residences, auberge resorts collection
Aug 2021 - nowRestaurant manager
Auberge resorts collection
May 2023 - Sept 2023Task force@ Wildflower Farms
Auberge resorts collection
Apr 2024 - Jun 2024Task force
Licenses & Certifications
Learning coach certification
The ritz-carlton hotel company, l.l.c.Oct 2013
Volunteer Experience
Spanish Teacher
Issued by Ritz Carlton on Jan 2013Associated with David Fuentes
Languages
- spSpanish
- enEnglish
- frFrench
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