
Andre Jones
Operations Associate

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About me
IT Specialist | Computer Technician | Retail Management | Beatmaker | CompTIA A+ Certified
Education

Reginald F. Lewis High School
2010 - 2011High School General Education 9th
Paul Laurence Dunbar High School
2011 - 2014High School Diploma 10th-12th
Per Scholas
2024 - 2024CompTIA A+ Certification Information Technology
Experience

Savers
Sept 2015 - Mar 2016Operations Associate•Accounting and monitoring monetary transactions•Recovering misplaced merchandise•Temporary supervisor whenever needed•Accepting donations•Announcing company discounts and events by intercom•Janitorial duties•Customer assistance with larger items•Sort donated clothing•Price furniture items•Shelve backstock inventory

Urban Outfitters
Apr 2016 - Dec 2017Retail Sales Associate•Greet every customer upon entrance•Integrate new product within current•Maintain store appearance•Extensive knowledge in fashion & urban culture

Hallmark Cards
Dec 2017 - May 2018Retail Associate•Updating store appearance•Product knowledge of seasonal merchandise•Operating register

Charm City Executives
May 2018 - Mar 2019Field Sales Representative•Activated government cell phones for low income residents•Troubleshooting issued government phones

Delaware North
Mar 2019 - Nov 2022•Streamlined inventory processes as intermediary between warehouse and store inventories, enhancing operational efficiency.•Provided personalized solutions based on customer preferences, weather, and product availability, boosting satisfaction and loyalty.•Managed purchase orders, distribution, and labeling to secure new products, expanding offerings and driving sales growth.•Provided leadership and instruction to associates, ensuring efficient task completion and overall store productivity. Show less
Retail Supervisor - Camden Yards
Feb 2022 - Nov 2022Retail Warehouse Associate - Camden Yards
Mar 2019 - Feb 2022

Aramark
Jul 2019 - Jan 2024Suites Runner - M&T Bank Stadium•Supplies food and beverage pantries at capacity for guest suites.•Building communication between associates to efficiently stock inventory between pantries as needed.•Delivers orders from main kitchen to hot pantry for distribution to said suite owners.

True Religion
Nov 2022 - Jul 2023Assistant Store Manager•Supports the Store Manager with management and coordination of the daily operations of the store•Supervises the daily activities of the sales staff in the absence of the manager or as delegated by the manager.•Engages in promoting and selling products to ensure customer satisfaction.•Performs manager functions such as opening/closing, checking in merchandise and preparing and making deposits as needed.•Partners with the store manager to maximize sales and build high performing teams.•Develops relationships with new and existing customers to increase sales.•Attains quarterly sales and SPH goals. •Responsible for $194K in sales with a 25% sales contribution in a six month span. Show less

Fanatics
Nov 2022 - nowRetail Warehouse Lead - Camden Yards•Streamlined inventory processes as intermediary between warehouse and store inventories, enhancing operational efficiency.•Provided personalized solutions based on customer preferences, weather, and product availability, boosting satisfaction and loyalty.•Managed purchase orders, distribution, and labeling to secure new products, expanding offerings and driving sales growth.•Provided leadership and instruction to associates, ensuring efficient task completion and overall store productivity. Show less

Levy Restaurants
Jul 2024 - nowSuites Warehouse Supervisor - M&T Bank Stadium• Ensured that suite’s warehouse is set-up prior to guest arrival and that established beverage organizational standards and quantities are met.• Works closely with suite attendants and pantry coordinators to ensure set beverage quantites are met.• Develops a positive rapport with guests.• Follows responsible alcohol service policies.• Performs other duties as assigned.

IGT
Dec 2024 - nowComputer Operator II•Monitor daily operation of IGT computer systems and network.•Carry out all tasks on the daily checklist.•Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.•Assist in the recovery activities necessary to restore normal operations.•Follow the correct escalation procedures within Incident Management.•Ability to navigate in Linux and perform basic commands•Experience with Office 365 including Teams•Take Helpdesk calls from retailers to troubleshoot issues and document accordingly. Show less
Licenses & Certifications
- View certificate

CompTIA A+ ce Certification
CompTIAApr 2024
Languages
- enEnglish
- spSpanish
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