Melissa Boafo

Experience

• 

  Canadian Research Institute for the Advancement of Women

  Sept 2008 - Dec 2009

  Research and Administrative officer
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  Public Health Agency of Canada

  Jun 2011 - Dec 2011

  Policy Analyst

  Hiring ProcessesProof reading briefing notes written to Minister of Health on subjects pertaining to Communicable and Infectious Diseases (specifically HIV/AIDS, STTBIs and Hepatitis)

• 

  University of Ottawa Health Services

  Dec 2011 - Oct 2012

  Administrative Assistant

  Assistant to the Executive DirectorProgram planning and implementationEvent coordination

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  TD

  Nov 2015 - Sept 2018

  Customer Service Representative

  Provide Legendary customer service to Credit Cards Card holdersEducate customers on interest rate calculations and payment allocation and credit functionsTeam Champion for improving Customer and Employee Experience. In charge of writing team newsletter bi monthly and disseminating it to our teamChampion on educating team with tips on how to improve the Customer Experience through improving call resolution, and retaining customers.

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  Credit Counselling Society

  Sept 2018 - Sept 2020

  Client Care Specialist

  Respond to phone calls from consumers and answer questions regarding managing their personalbudget and outstanding debts. Schedule and/or confirm appointments for our clients in a timely fashion. File and manage client documents relating to credit counselling appointments and debtmanagement programs. Serving clients with sensitivity to their cultural and socioeconomic characteristics.

• 

  Canadian Institutes of Health Research | Instituts de recherche en santé du Canada

  Sept 2020 - now

  Processing Officer

  • Working collaboratively with team members and established a triage process to prioritize all inquiries received by the Contact Centre• Accountable for processing applications submitted to grant and award funding competitions. • Preparing a summary report with the proposed resolution or approval recommendations and making the appropriate updates to grant information, including preparing revised funding related documents• Identifies procedural inconsistencies and inefficiencies to support the continuous improvement of the Contact Centre.• Collaborates with colleagues across the Portfolio to clarify the service standards, processes and procedures of the Contact Centre and to facilitate operations• Respond to and/or forward all correspondence (e.g. voice messages, faxes and email). Show less