Daniel Ferrell

Experience

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  Nexans

  Aug 2000 - Nov 2004

  Web Developer and Tech Support

  • Intranet web development. (HTML, css, JavaScript)• Data storage management for electronic materials.• Engineer technical drawing and catalog support.• Configuring company imaged desktops (NT 4, 2000, XP)• Day- to-day issues in a 150 user network.

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  University of North Carolina Wilmington

  Aug 2005 - Apr 2008

  Information Tech Student Help Desk and Application Support

  • Daily university IT processes. (backup tapes, logging, retention)• University active directory support. (13,500+ accts, locks, resets, etc)• Support faculty print jobs and reports in a AS400 system.• Remedy ticketing and tracking. (metrics tracking and reporting)• Enforcing strict ID policies for test and quiz reporting/results. (ScanTron)

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  TYM-USA Inc.

  Jan 2009 - Apr 2011

  Information Technology Coordinator

  • Developed and maintained a PHP/MySQL web driven dealer system for the business needs.• Managed all IT infrastructure for an international company• Desktop, Network, end user support for dealers and company• Project management (building expansion, IT upgrades, Server upgrades)• Designed, Maintained, a PHP driven intranet and internal website.• Designed, Maintained, a SQL database and developed queries for the business.• Helping sales and marketing with materials. (Adobe CS4, flash, etc)• Going outside the box and helping with company events and shows. Show less

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  RL Canning

  Sept 2011 - Apr 2020

  Primary IT point of contact for Florida, Puerto Rico,North Carolina, South Carolina, Virginia, Maryland, and Washington, DC region with regards to information technology service operations for Honeywell. Currently leading a team of 26 that support a broad range of technology hardware infrastructure, applications, data storage, computing devices, media, networks and all equipment related to IT services. Service Now - Reporting/Metrics/SLA/Project ManagementSales Force / Financial Force - Reporting/Team Managements/AccountingNexThink - Proactive, Reactive, Reporting - Global support efforts Show less Honeywell Aerospace IT Site Lead. Core duties involve service delivery of IT technologies, implementing ITIL methods and values, handling IT internal escalations, coordinating with Cisco, AT&T, Dell, Black Box, and other company wide vendors. Developing and coordinating with Aerospace IT management, risk and remediation teams, and other security groups within Honeywell. Aligning company compliance and audit readiness. Preparing, testing and delivering IT Disaster Recovery plans, maintaining Aerospace IT infrastructure. Assisting with companywide projects, escalation of change management issues, beta testing, and software roll outs. Assisting Honeywell with implementing IT initiatives worldwide. Show less

  • IT Service Delivery Leader - Southeast

    Sept 2017 - Apr 2020

  • Information Technology Infrastructure

    Sept 2011 - Apr 2020
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  Collins Aerospace

  Apr 2020 - now

  Information Technology Site Lead