Nick Shirokov

Nick Shirokov

Customer Support Representative

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location of Nick ShirokovCalgary, Alberta, Canada

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  • Timeline

  • About me

    Founder @ Hobro Digital

  • Education

    • Harkivs'kij Deržavnij Pedagogicnij Universitet im. G.S. Skovorodi

      2008 - 2010
      Bachelor's degree Linguistics
    • Authorized Boiko School

      2000 - 2008
      English
    • Simon Kuznets Kharkiv National University of Economics

      2008 - 2010
      Bachelor's degree
    • National Aerospace University -'Kharkiv Aviation Institute'​

      2010 - 2012
      Applied Linguistics
  • Experience

    • NameCheap, Inc

      Jan 2011 - Aug 2013
      Customer Support Representative

      Providing constant technical and pre-sales assistance to company's customers via live chat and ticket system as a customer support representative (web hosting department).Key responsibilities:‌• monitoring Live Chat/ticket system and accept incoming chats/emails‌• full scale troubleshooting‌• giving a hand with any kind of billing/technical/pre-sales questions‌• basic level server administration (Linux)‌• basic level debugging

    • Ronis Business Tools

      Aug 2013 - Jul 2015
      Project Manager

      Magento/Wordpress development projects, other CMS (less frequent), custom projects, markup-only projects.Key responsibilities:‌• client requirements / design and other planning assets investigation and analysis‌• project documentation creation - estimates, specifications, project plans and schedules, etc‌• development teams coordination and management, resource load management‌• client communications - kickoff calls, working sessions and brainstorming, status updates‌• internal reporting to top management and account direction teams‌•‌ being in charge of exceptional product quality, and overall customer satisfaction Show less

    • Blue Fountain Media

      Jul 2015 - Apr 2018

      Web-development project management at its finest. Large custom PHP-based platform projects and CMS projects (Magento / Drupal / Wordpress), iOs applications. Extended responsibility range that assumes working in close collaboration with strategy specialists, architecture, design, development, marketing and SEO teams.Key responsibilities:• full scale web-development process management (Wordpress, Magento and custom PHP based platforms)• technical consultation and project management across planning, discovery, architecture, design and development phases, including post-launch marketing and SEO support• backing up projects with all necessary documentation• internal communications and resource load management• client and partner communications, brainstorm sessions, status update meetings, training sessions and demo presentations• quality control Show less

      • Senior Project Manager

        Aug 2017 - Apr 2018
      • Project Manager Team Lead

        Sept 2016 - Aug 2017
      • Middle Project Manager

        Jul 2015 - Sept 2016
    • Ezetech LLC

      Apr 2018 - Nov 2018
      Senior Project Manager

      Project management on parallel ongoing sub projects within one of the key company accounts. Establishing and improving development and quality assurance processes, coordinating and supporting a team of 10 developers and QA engineers. Client communications and reporting

    • R&V Studios

      Oct 2018 - Oct 2019
      Head Of Development
    • Wanted for Nothing

      Nov 2018 - Feb 2023
      Head Of Development
    • Self-employed

      Feb 2023 - May 2024
      Independent Consultant
    • Hobro Digital

      Feb 2023 - now
      Founder
  • Licenses & Certifications