Nick Shirokov

Experience

• 

  NameCheap, Inc

  Jan 2011 - Aug 2013

  Customer Support Representative

  Providing constant technical and pre-sales assistance to company's customers via live chat and ticket system as a customer support representative (web hosting department).Key responsibilities:‌• monitoring Live Chat/ticket system and accept incoming chats/emails‌• full scale troubleshooting‌• giving a hand with any kind of billing/technical/pre-sales questions‌• basic level server administration (Linux)‌• basic level debugging

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  Ronis Business Tools

  Aug 2013 - Jul 2015

  Project Manager

  Magento/Wordpress development projects, other CMS (less frequent), custom projects, markup-only projects.Key responsibilities:‌• client requirements / design and other planning assets investigation and analysis‌• project documentation creation - estimates, specifications, project plans and schedules, etc‌• development teams coordination and management, resource load management‌• client communications - kickoff calls, working sessions and brainstorming, status updates‌• internal reporting to top management and account direction teams‌•‌ being in charge of exceptional product quality, and overall customer satisfaction Show less

• 

  Blue Fountain Media

  Jul 2015 - Apr 2018

  Web-development project management at its finest. Large custom PHP-based platform projects and CMS projects (Magento / Drupal / Wordpress), iOs applications. Extended responsibility range that assumes working in close collaboration with strategy specialists, architecture, design, development, marketing and SEO teams.Key responsibilities:• full scale web-development process management (Wordpress, Magento and custom PHP based platforms)• technical consultation and project management across planning, discovery, architecture, design and development phases, including post-launch marketing and SEO support• backing up projects with all necessary documentation• internal communications and resource load management• client and partner communications, brainstorm sessions, status update meetings, training sessions and demo presentations• quality control Show less

  • Senior Project Manager

    Aug 2017 - Apr 2018

  • Project Manager Team Lead

    Sept 2016 - Aug 2017

  • Middle Project Manager

    Jul 2015 - Sept 2016
• 

  Ezetech LLC

  Apr 2018 - Nov 2018

  Senior Project Manager

  Project management on parallel ongoing sub projects within one of the key company accounts. Establishing and improving development and quality assurance processes, coordinating and supporting a team of 10 developers and QA engineers. Client communications and reporting

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  R&V Studios

  Oct 2018 - Oct 2019

  Head Of Development
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  Wanted for Nothing

  Nov 2018 - Feb 2023

  Head Of Development
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  Self-employed

  Feb 2023 - May 2024

  Independent Consultant
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  Hobro Digital

  Feb 2023 - now

  Founder