Marta S.

Experience

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  Academia Movement

  Oct 2006 - Feb 2008

  Receptionist

  Made package sales (pre and post-sales), customer service, telephone attendance, appointments, cashiering, PABX operations, developed a project which resulted in better numbers for the company.

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  Access Informatica SRL

  Oct 2008 - Mar 2009

  Admin Assistance

  Sent e-mailing, telephone attendance, PABX operations, hotel booking, flight/bus tickets purchases, research of future customers for the marketing section, board assistance, documents organization, responsible for the ombudsman.

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  Amil

  Sept 2011 - May 2012

  Internship

  - Mapped processes of sections of the hospital and developed strategies aimed at improvements in business processes through the elimination of errors, decreasing cycles at the lowest possible cost. - Developed indicators and continuous improvement implementation. - Answered incoming telephone calls and provided information for internal clients.

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  Vivo (Telefônica Brasil)

  Jun 2012 - Mar 2013

  Junior Analyst

  - Analyzed policies and business rules to calculate variable remuneration.- Attended to internal customers (salesforce).- Elaborated KPI (productivity rates).- Validated and solved problems related to the database, monitoring goals and results of the salesforce, following the delivery schedule.- Created work instructions and reports for the team.

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  ANGESP - Gestão em Perícias.

  May 2014 - now

  Financial Analyst

  - Create technical reports (with theses and financial calculations) for cases under judgment.- Object expert reports.- Follow up the judicial investigations demanded, helping the lawyers with guidelines and observations about the cases.Our biggest clients are Itaú bank and Bradesco (HSBC's successor), a Brazilian bank currently considered the largest and most valuable brand in Latin America, consisting of the most profitable private bank in Brazil in recent years, being the second-largest private bank in Brazil. We also work with brands likeSantander Group, Boticário Group, Alfa Bank, Telecom Italy, Mercedes-Benz Bank, Volvo Financial Services, Rumo, and ALL Logistic. Show less

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  Google

  Jan 2019 - now

  Search Engine Evaluator

  Providing services as: - Search and Social Media Evaluator - Search Engine Evaluator - Survey and Data Collector - Translator