Sujit Kumar Maity

Experience

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  Progeon (An Infosys Company)

  Jan 2004 - Oct 2004

  Process Executive

  • Worked for Service Operations Team for Cisco Systems• Worked towards meeting productivity and quality targets.• Managed Client Relationship-The Cisco Global Sales Team• Delivered prompt invoicing to the customer after investigating the service orders placed by the sales representative team

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  Reuters

  Oct 2004 - May 2005

  Market Analyst

  • Worked for the Estimates Team –a UK based process executed out of Bangalore• Role involved analyzing the broker’s notes and updating advisory information being used by different users in the relevant financial markets. 100 % compliances to Process and standards.• Worked on Reuters Terminal as part of the process which includes pricing, corporate actions among others.• Managed relationships with brokers like JP Morgan, Goldman Sachs and Investec Securities among others.

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  General Machinery

  Jun 2005 - Feb 2008

  Administration Executive

  • Overseeing the administration of sales & service operations in the company.• Managing inventory of spare parts for timely service activities.• Managing a dealer network of dealers & authorized service centers covering the state of West Bengal & Assam with the help of engineers and technicians.• Supporting sales on technical aspects- product feedback, Presale inspections, Product demos, competitor’s products comparison & technical discussions etc.• Image and brand building exercise in different sectors of similar requirement of UPS and Batteries Show less

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  HSBC HDPI

  Feb 2008 - Jan 2012

  Assistant Manager

  • Managed 15-20 associates. Provided leadership, technical support in analyzing and resolving issues on a daily basis. Acted as the first escalation level for all queries from the team members.• Managed development, rewards & recognition of team members.• Responsible for Employee performance appraisal and monthly reviews.• Managed Migration and Remigration of funds to and from GSC Kolkata.• Coached team members to improve their performance level by constantly monitoring their performance to achieve the required targets.• Driven Process Improvement Projects (Six Sigma) to improve the efficiency and thus resulting in $ amount savings for the organisation.• Analyzed data of the departments’ performance and prepared daily and monthly reports of the same.• Preparing MIS Reports highlighting the exceptions with a view to apprise senior management of the process operations and assist in critical decision-making process.• Accounting for all Corporate Action Events, Other Misc Accounting Related Transactions to match the market valuation as per HSBC Administration Report and Fund Managers Report.• Updating and generating reports from Geneva Accounting System and BIMAS to reflect the quantity, price and market valuation of each security.• Reconciliation of quantity of securities updated regularly in the TLM System to reflect the accurate quantity no of securities in the fund which ensures fair NAV of the security. • Awarded the Best Team for the Q4 2010 for maintaining error less funds delivered with no PLA Breaches• Successfully migrated Mutual Funds Reconciliation Process to Kolkata from Bermuda being the pilot project involving 5 FTE’s work.• Actively involved in various Corporate Sustainability Committees to engage employees in different social and cultural programs. Show less

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  Universal Success Enterprise

  Feb 2012 - Apr 2013

  Manager Customer Services

  • Led a 10 member team of Relationship Managers and Senior Associates for managing the administration of the project and responsible for the post-sale service process for all clients for the township project in Kolkata.• Responsible for Revenue collection, Documentation, Invoicing & Accounting for the project.• Chief coordinator with Financial Institutions for housing loan assistance for customers.• Responsible for over viewing the administration for all the projects, identify improvement areas and implement procedures to enhance timely and smooth delivery of possession.• Maintaining low complaint escalation and customer cancellation percentages. • Generate Demand Letters & Payment follow ups for revenue collections. • Responsible for Accounting for all Payments received from Customers by Cheque/Demand Drafts/Electronic Bank Transfers.• Responsible for auditing all the data parameters inputted in the Client Relationship Management System – Quadra – an in house developed software generating account receivables, demand letters, reminder letters for payment, invoices, generating P/L and the Balance Sheet ,updating KYC for all the customers, compensation and penalties.• Implementing the procedures relating to Tripartite Agreement, Buyers Agreement & No Objection to mortgage with different banks as per their norms and standards.• Utilization of MIS & Analytics for revenue enhancement & effective management of banking partnerships. Optimal management of mortgage process of clients to ensure revenue maximization for organization.• Provide timely projection of cash flows statement to the finance department contributing to the projected budget to plan the income and expenditure of the company. Show less

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  Karvy Computershare

  Jun 2014 - now

  Manager - Corporate Registry

  • Managed and Streamlined the Bond Section of the Registrar Business leading a team of 50+ consisting of Deputy Managers, Assistant Managers, Executives and Officers delivering activities involving processing of applications, allotment and payment of interest & redemption to the investors.• Coordinating and Managing the IPO of Bonds Issue of Various Private and Public Sector Companies and migrating the account from Registrar to Issue to Registrar Investor Services team adhering to all the guidelines laid out by SEBI and the offer document of the respective companies.• Overseeing all units like Indian Railways Fin Corp, IDBI, HUDCO, REC, SREI amongst others and acted as in charge all for all registry work.• Managed several multi-million interest and redemption payments, at times for up to 5 major accounts, maintaining less than 5% rejections of the total no. of bondholders.• Resolved all investor grievances registered under SEBI, NSDL and CSDL post adhering to all the guidelines laid out by the respective institution acting as the final escalation point.• Conducting, monitoring, and managing due diligence of the IPO Allotments of Equity Shares, Right Shares and Bonds attending and resolving all post issues queries of the Lead Manager to the issue , BSE and NSE , SEBI and Brokers involved in the respective IPO. • Coordinating among several Banks –Dividend Warrant team for facilitating and controlling the interest payment through various mode like NECS,NEFT,RTGS Direct Credit and Demand Draft.• Providing guidance to Client Coordination Team, Call Center and Dividend Warrant Team of the respective banks in handling and redressing investor grievances.• Hold responsibility for coordinating new process solutions and procedures. Show less