Germana Zago

Experience

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  Studio Cutolo&Cutolo Associati

  Oct 2009 - Jun 2010

  PA and Translator English-Italian

  Personal Assistant, Legal Secretary and Translator from Italian into English and from English into Italian.Official Translator and proofreader for legal documents and letters. Subjects: Maritime Law, Private and Civil law.Responsible for preparing legal documents, handling general administrative and secretarial duties, such as travel arrangement, filing, diary management, organising meetings, emails as well as handling personal related matters.

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  Interpreter freelance

  May 2011 - Mar 2016

  Freelance interpreter and translator

  Interpreter and translator on a freelance basis for different agencies and private clients in London and Rome. Mainly from English and French into Italian.

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  University of Westminster

  Sept 2011 - Sept 2012

  Interpreting and Translation student

  Conference, Liaison and Ad-hoc interpreting full training.Core modules: Simultaneous Interpreting with practice in booth, Consecutive Interpreting and note-taking technique, Public Service Interpreting in liaison and ad-hoc techniques.Main topics: current international affairs, global issues, politics, economics.

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  Harrods

  Jan 2012 - Jan 2014

  Promoted from Supervisor to Assistant Manager for a team of forty members in the Denim Room plus twenty concessions (Joseph, Maje, Sandro,etc)• Attended the Harrods Management Programme• Organised a whole floor move from Way In to Denim room from 20,8 sq. ft .to 36,3 sq ft. welcoming ten new brands and concessions• Day-to-day management and analysis of the floor activities.• Responsible for supporting the Sales manager in the establishment and implementation of action plans (Clientelling, Merchandising, Communications) to develop sales for each product category and service strategies. • Optimization of sales through product display and events for the clients to achieve overall business goals (ex. gwp)• Monitoring of targets and management of department budgets and plans• In charge of coaching, inspiring and developing the team ensuring a world class customer service through monthly performance reviews and KPI catch ups• Responsible for supporting the Sales Manager to deliver the overall employee engagement with a focus on commitment and involvement of all the team• SAP trained Show less Supervisor in the Fashion Lab for a team of forty individuals plus twenty concessions • Organised a whole floor move from Way In to Denim room from 20,8 sq. ft .to 36,3 sq ft. welcoming ten new brands and concessions• Day-to-day management and analysis of the floor activities.• Responsible for supporting the Sales manager in the establishment and implementation of action plans (Clientelling, Merchandising, Communications) to develop sales for each product category and service strategies. • Optimization of sales through product display and events for the clients to achieve overall business goals (ex. gwp)• Monitoring of targets and management of department budgets and plans• In charge of coaching, inspiring and developing the team ensuring a world class customer service through monthly performance reviews and KPI catch ups• Responsible for supporting the Sales Manager to deliver the overall employee engagement with a focus on commitment and involvement of all the team Show less

  • Assistant Manager

    Jan 2013 - Jan 2014

  • Supervisor

    Jan 2012 - Jan 2013
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  European Social Forum Against Imposed Useless Major Projects- Notre dame des Landes

  Jul 2012 - Jul 2012

  Volunteer Simultaneous Interpreter

  Interpreted consecutively and simultaneously from English into Italian and vice versa for the Italian delegationSubjects: Transports, construction, high speed railways, major projects

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  The Translation Lounge ltd

  Aug 2013 - now

  Translator and Interpreter Director

  The Translation Lounge is a language services agency based in London and Rome.Our languages are:- English- Italian- French- German- RussianWe offer:- Translations (technical, legal, certificates)- Simultaneous and Consecutive interpreting- Liaison and chuchotage- Italian language courses- Proofreading- Transcriptions visit us on www.thetranslationlounge.comlike us on: https://www.facebook.com/TheTranslationLoungetweet us on:http://twitter.com/TTL_Uk_Ita Show less

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  IRO PARIS

  Jan 2014 - Dec 2015

  Flagship Store Manager

  Store manager in the only standalone flagship boutique in the United Kingdom• Establishment and management of turnover, target and budget • Monitoring of targets and business goals maximizing profitability• Day-to-day management and analysis of the floor activities• Management of CRM Database• Support the sales team by maintaining and by developing the CRM and the commercial presentation tool• Follow-up of KPIs • Establishment and implementation of action plans (Clientelling, Merchandising, Communications, Promotion) to develop sales for each product category and service strategies• Recruiting, training, supervising and appraising staff• Ensuring compliance with health and safety legislation Show less

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  TIZIANA FAUSTI - EXOR Inc. S.r.l.

  Jan 2016 - Jan 2017

  Flagship Store Manager
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  Burberry

  Jan 2017 - now

  • Store Manager Foxtown Stores

    Sept 2021 - now

  • Store Manager Castel Romano Outlet

    Jan 2019 - Sept 2021

  • Store Manager Rome Fiumicino Airport T3

    Jan 2017 - Jan 2019