Bradley Cole

Bradley Cole

Followers of Bradley Cole106 followers
location of Bradley ColeOakville, Connecticut, United States

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  • Timeline

  • About me

    Technical Support Representative at Cablevision

  • Education

    • Syracuse University

      1990 - 1994
      Bachelor of Arts (BA) Economics

      Activities and Societies: Cross Country, Track & Field, Chi Alpha

  • Experience

    • Cablevision Systems Corporation

      Sept 2003 - now

      • Troubleshoot modem and internet connectivity issues (the three layers of the network)• Detailed documentation of all logged calls within our Remedy system• Provide useful preventive tips and educational information as needed• Able to navigate several Microsoft and Apple Operation Systems• Assist with router issues and/or refer to outside vendors as needed• Set up subscriber email account, mail clients and register new equipment• Network troubleshooting: rebuild TCP/IP, check network settings and adjust as needed• Comprehensive Email and Web mail troubleshooting• Identify Winsock Errors, speed issues, firewall issues, and other symptoms• Able to handle comprehensive Business customer support• Deductive reasoning (process of elimination) Show less

      • Technical Support Representative

        Dec 2006 - now
      • Customer Service Representative

        Sept 2003 - Dec 2006
  • Licenses & Certifications

    • Network + (currently studying for A+)

      May 2014
  • Volunteer Experience

    • Teaching English as a 2nd language

      Issued by Shalom Baptist Church on Jan 2013
      Shalom Baptist ChurchAssociated with Bradley Cole