Bradley Cole

Experience

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  Cablevision Systems Corporation

  Sept 2003 - now

  • Troubleshoot modem and internet connectivity issues (the three layers of the network)• Detailed documentation of all logged calls within our Remedy system• Provide useful preventive tips and educational information as needed• Able to navigate several Microsoft and Apple Operation Systems• Assist with router issues and/or refer to outside vendors as needed• Set up subscriber email account, mail clients and register new equipment• Network troubleshooting: rebuild TCP/IP, check network settings and adjust as needed• Comprehensive Email and Web mail troubleshooting• Identify Winsock Errors, speed issues, firewall issues, and other symptoms• Able to handle comprehensive Business customer support• Deductive reasoning (process of elimination) Show less

  • Technical Support Representative

    Dec 2006 - now

  • Customer Service Representative

    Sept 2003 - Dec 2006