Experience

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  George fox university

  Aug 2013 - May 2014

  Admissions intern

  Worked under the Associate Director of Undergraduate AdmissionsPlanned visits, called and emailed prospective students and their families, gave campus tours to visiting studentsRepresented George Fox at college fairs and on high school visits

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  Pulp & circumstance

  Jun 2014 - Dec 2014

  Sales associate

  Sales associate for a small boutique that specializes in local, handcrafted goodsWorked with multiple POS systems, setting up/displaying items, processing orders, and interacting with a variety of peopleRan their various social media accounts including Instagram and Facebook

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  The student collective

  Aug 2014 - May 2015

  Editor

  Head writer over the university’s creative journalOversaw a team of ten writersEdited/wrote content such as school activities, community events, and current newsAssisted in photography and copy editingManaged student/faculty relationships and various social media platforms including Instagram and Facebook

• 

  Stripe design group

  Mar 2016 - Aug 2016

  Sales associate

  Sales associate for a local, multi-faceted design group creating retail and brand experiences for a variety of target audiencesKept books and managed display executions for their fashion and lifestyle products and merchandisingAssisted in fulfilling and shipping online orders

• 

  Warby parker

  Dec 2016 - Feb 2021

  Lead monthly meetings with optician team to communicate new processes and discuss metricsDrove sales and communicate company goals to entire teamFostered and supported opticians, helped contribute to positive employee culture Verified and dispensed finished eye-ware that meets optical standards and requirementsHelped employees create consistent best practices for first in class customer service Provided the utmost customer service at Warby Parker’s Portland locationDemonstrated exceptional product knowledge and imparted expert style adviceCommunicated their values and brand philosophy to customers, while continuously contributing to Warby Parker’s innovation of the retail experience

  • Certified Optical Supervisor

    Aug 2018 - Feb 2021

  • Optician, ABOC

    Nov 2017 - Feb 2021

  • Sales Advisor

    Nov 2015 - Aug 2018

  • Optician Apprentice

    Dec 2016 - Nov 2017
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  Cash app

  Feb 2021 - Aug 2021

  Customer success advocate

  Effectively helped solve customer inquiries via in-app chat/messaging and email using a CRM tool. Advocated for customers by identifying trends in issues and suggesting improvements to processes, policies, and products. Collaborated with members of other teams to root out answers and be a resource to teammates.

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  Snow peak usa, inc.

  Aug 2021 - May 2022

  Customer experience associate
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  Invision optometry san diego

  Jul 2022 - now

  Optician